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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

I have been with Stepchange for 6 years now and I am...

I have been with Stepchange for 6 years now and I am so much better financially wise. They will help you 100% so long that you keep your repayments every month. They will review each year to make sure that it is still affordable for your situation. Stepchange has removed a very heavy burden on my shoulders. I am so happy with my decision to ask Stepchange for help coz i was hesistant im feeling embarrassed.. it was the greatest decision i made. Reviewed on: 23rd May 2025

First Class Needed Help Provided.

Step change gave me Complete peace of mind & Assurance. They made me feel so much better Mentally. I cannot thank them enough. Reviewed on: 23rd May 2025

Great advice.

Great advice. I feel better after talking to any of the people at Stepchange. Thanks Reviewed on: 23rd May 2025

Taking to load

I was very worried about my financial situation. I was very quickly put at ease and options presented to me. I felt I had someone who was taking the load off my shoulders Reviewed on: 23rd May 2025

Easy process.

Easy process... from zero to hero Reviewed on: 23rd May 2025

Theyve made such a big difference to my life

Unexpected things in life had caused me to get into debt. Although I had a good job I was unable to keep on top of things due to the living crisis. Due to the interest of credit cards I got to a point where each month I was only paying that and not the balance so was a never ending cycle. I was ashamed of this so didn’t speak up till it all got too much. I was recommended to step change by national debt line and was a very smooth process once I let them know my outgoings and income. They were so friendly, compassionate and friendly. My only regret is not reaching out for help prior to it as I was extremely stressed and unable to enjoy life. They take an affordable payment each month and with any additional income e.g a work bonus I’m able to pay it off quicker. It’s been less than 2 years and went from 8k debt, living pay check to paycheck to having less than 2k of debt left to pay. I am much more careful of what I’m spending since then and living a bit more comfortable now. Reviewed on: 23rd May 2025

Stepchange are the numbers 1 debt charity to use.

Stepchange are the numbers 1 debt charity to use.They are always there to help you in difficult times. Reviewed on: 23rd May 2025

Don't bury your head in sand

Took me a while that I needed help, but with a phone call, they helped me from day one explaining everything to me in simple terms Reviewed on: 23rd May 2025

excellent support only negative is call wait times

excellent support only negative is call wait times Reviewed on: 23rd May 2025

Stepchange gave me peace of mind and the ability to...

Stepchange gave me peace of mind and the ability to sleep better at night and relieved my anxiety in relation to my money worries. Stepchange are professional and empathetic and have helped other members of my family become debt free Reviewed on: 23rd May 2025

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