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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange Charity - No Judgement

StepChange Charity offered their support during a very difficult time. They were so caring and understanding; they dealt with and spoke to me with care, respect and without judgement. I will be forever grateful for the support and assistance they provided. Reviewed on: 6th June 2025

Down to earth, practical and warm customer advice

Down to earth, practical and warm customer advice Reviewed on: 6th June 2025

The dark days are over

I was struggling financially and had got myself into a real mess. I told no one as I was so ashamed. That much I was thinking horrible thoughts. I had everything going for me then it all started through gambling. Stepchange really did change my whole input on life and helped me get through the most traumatic time ever. Thankyou Reviewed on: 6th June 2025

Steered me in the right direction.

From day one they have guided me through my current financial situation. No matter who I speak to they have always been professional and offered sound advice. Reviewed on: 6th June 2025

You are not alone

I was feeling way out of depth with my debts and didn't know where to turn and what to do. I contacted StepChange and the advice and help I received turned my life around. Reviewed on: 6th June 2025

Adviser very helpful and fully explained everything...

Adviser very helpful and fully explained everything to me. Reviewed on: 6th June 2025

StepChange we're brilliant.

StepChange demonstrated expertise and efficency. All Advusers were kind, polite and courteous. Reviewed on: 6th June 2025

Professional service, nice and helpful people, I rec...

Professional service, nice and helpful people, I recommend to anyone who needs help with sorting out and paying off debt. Reviewed on: 6th June 2025

StepChange changed my life!

StepChange changed my life! I contacted them when my marraige broke down and I didn't know how to cope with all the debt we had accumulated in my name (foolish I know in hindsight.) They were helpful and calming, and understanding. There have been frustrations over the years, as I changed my name and creditors wouldn't accept it, but StepChange as an organisation and the individuals were so supportive and helpful. Reviewed on: 6th June 2025

Life Saver

I was so relieved to see how helpful and friendly, non judgemental everybody has been. I am able now to pay my debts and have a life free of worries and heartache. Thank you. Reviewed on: 6th June 2025

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