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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Stepchange really come to my aid when I less expected.

Stepchange really come to my aid when I less expected. My finances are ok now Reviewed on: 23rd May 2025

Friendly, caring, understanding professionals.

Friendly, caring, understanding professionals. Checked I understood all and helped me enormously to sort put a budget and pay off debts as best as possible. They were very patient and helpful. Reviewed on: 23rd May 2025

I'm very happy and satisfied .

I'm very happy and satisfied .Good. Reviewed on: 23rd May 2025

Stepchange has changed my life

Stepchange has changed my life, I have got nothing but support from the staff and it has made my life so much more enjoyable knowing my debt is under control, I cannot recommend Stepchange enough Reviewed on: 23rd May 2025

Easy to talk to and very understanding.

Easy to talk to and very understanding. Knew exactly ow to help. Reviewed on: 23rd May 2025

A very understanding and helpful charity.

A very understanding and helpful charity. I never felt belittled or embarrassed at any time during the set up process. Reviewed on: 23rd May 2025

Very helpfull and friendly especially when dealing w...

Very helpfull and friendly especially when dealing with sensitive issues. Reviewed on: 23rd May 2025

I was very stressed financially

I was very stressed by my debts a d StepChange soured me fully out I can not thank them enough for their advice and assistance in sorting an affordable payment plan. Reviewed on: 23rd May 2025

Stepchange took all the pressure off me

Stepchange took all the pressure off me Reviewed on: 23rd May 2025

I was scared I could lose everything

I thought I would not be able to sort my finances out. The people at step change are compassionate and supported me without judgement. Explaining how my debt management plan will work. Reviewed on: 23rd May 2025

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