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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

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4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

StepChange Changed My Life

I came to StepChange at one of the darkest points in my life. I was 20 years old, addicted, overwhelmed by debt, in and out of psych wards, and stuck in a cycle of avoiding everything. I had taken on extreme amounts of credit card debt just to take cash out and spend a few more weeks forgetting my problems. Joining StepChange was the turning point. They helped me face the situation, set up a plan, and supported me every step of the way without judgment. They gave me the structure and clarity I needed to start turning things around. I'm now 22 and nearly done with the debt I was once drowning in. I'm clean, stable, and moving forward. StepChange wasn't just a debt solution, they were part of my recovery journey, even when they hadn't intended to be. It was such a relief to be able to tell StepChange I was going to miss a payment because something came up, and they handled it. Instead of having to contact eight different creditors myself, they made the overwhelming manageable. That improved my mental, emotional, and physical wellbeing, and it taught me the value of being honest with the people you owe money to. If you're struggling, don't wait. StepChange can help you take control. They helped save my life. My relationships with Family, Friends and even improved my finacial literacy. Thank you Stepchange Reviewed on: 23rd May 2025

Excellent

Put me at ease about my debts from the first call, put me on a manageable plan and contacted all the people I owe, excellent customer service. Reviewed on: 23rd May 2025

So helpful and supportive at a really tough time.

So helpful and supportive at a really tough time. Reviewed on: 23rd May 2025

I got to know about stepchange, when I was feeling s...

I got to know about stepchange, when I was feeling suicidal about the money I owed to creditors, strpchange have given me a new life I would say. Reviewed on: 23rd May 2025

Step change got me out off alot of stress when I cou...

Step change got me out off alot of stress when I couldn't keep up with payments thanks to them stress free help me loads thanks. Reviewed on: 23rd May 2025

My partner mental health was affected by Covid and c...

My partner mental health was affected by Covid and couldn’t work for over two years with this, I struggled financially. Sleepless nights, etc after contacting step change within weeks they put a plan in place for me which is affordable and I haven’t looked back. Would recommend anybody. Reviewed on: 23rd May 2025

StepChange are extremely great in finding the right...

StepChange are extremely great in finding the right debt management plan. The only issue I had was waiting times for the call to be answered and their agents given different advice - it was not consistent and took me a long time running around getting documents I didn't need etc. However, everything ended well despite the little hiccup. Reviewed on: 23rd May 2025

I didnt know where to turn until I found out about s...

I didnt know where to turn until I found out about stepchange I didn't realise they would be able to come up with a solution to my problems and although it's been a challenge at times we have stuck to it and in less than a year will be completely debt free it's hard to see a way out but there always is with stepchange I'd recommend them highly to anyone in debt. Reviewed on: 23rd May 2025

Such a relief

StepChange turned our retirement around. Debts reduced to a more manageable situation Reviewed on: 23rd May 2025

They are very friendly and very helpful

They are very friendly and very helpful Reviewed on: 23rd May 2025

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