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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16340 reviews)

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4.95

Based on 16,340 reviews, last reviewed 7th May 2026

78200% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange gave me vital help and assurance. From the minute I contacted Stepchange, it was CCCS in the early days, I was treated with respect and received a very high level of assistance. this a... Read more Reviewed on: 7th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16340)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Was in debt to the sum of £28,000 now down to £13,00...

Was in debt to the sum of £28,000 now down to £13,000 two more years and I will be debt free every penny I pay comes off my debt thanks to all of you for helping me Reviewed on: 1st May 2024

Found the staff very friendly and helpful.

Found the staff very friendly and helpful. Generally found my account online was easy to use. I did have a few issues with debt amounts being sent to creditors after I had already edited amount in my online dmp Reviewed on: 1st May 2024

Very helpful professional and reliable service

Very helpful professional and reliable service Reviewed on: 1st May 2024

Stepchange literally changed my life .

Stepchange literally changed my life . I will be forever grateful. Such a brilliant charity. Reviewed on: 1st May 2024

I’ve tried to set up my DMP and I had to change it n...

I’ve tried to set up my DMP and I had to change it n no one got back to me n I can never get through Reviewed on: 1st May 2024

Excellent service provider

Kind help and knowledgeable people Reviewed on: 1st May 2024

A much needed lifeline

Understanding, caring, non-judgemental are just a few words to describe the approach given by staff to individuals struggling to manage debt for whatever reason. Reviewed on: 1st May 2024

Easy, help, and all online which is easy to sort if...

Easy, help, and all online which is easy to sort if you prefer not talking about the situation bit want to resolve via email Reviewed on: 1st May 2024

Always easy to talk to them and get the answer to re...

Always easy to talk to them and get the answer to resolve the issue. Reviewed on: 1st May 2024

In the darkest hours

Took all the stress away from dealing with my creditors. Absolutely fantastic service. Reviewed on: 1st May 2024

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