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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

it was a wieght off my shoulders

it was a wieght off my shoulders and eased my mind to know that all the companies would still get paid and saved me having to worry about money matters. Reviewed on: 23rd May 2025

Quick & Clear guidance every step of the way!

Quick & Clear guidance every step of the way! Clear & precise advice from dedicated Agents who will put you at ease and deal with your issue in a professional manner. Reviewed on: 23rd May 2025

My debt plan

I was really in debt and feeling down and depressed but step change sorted it all out and took a big weight of my mind cant thank them enough. Reviewed on: 23rd May 2025

Absolute heroes

StepChange have literally been my knights in shining armor. I was in a bad place after maxing credit cards and store cards paying minimum payments on everything. I recently had a child and this added to the pressure on my finances. I was burying my head in the sand trying to juggle everything alone before I finally had to reach out for help. They have helped me take the stress sout of juggling multiple companies, 1 point of contact has made things far less stressful. Also getting all interest stopped on my account with their help has been incredible. They have helped me manage my debts and I am nearly debt free. I couldn't have done it without the amazing help from StepChange Thank you. Reviewed on: 23rd May 2025

Given me a very poor credit score.

Although I had accumulated a lot of debt I always made sure my bills were paid on time, this kept my credit score good but I struggled with day to day cost of living. I did not realise that using stepchange would create late payments and my credit scare is very poor. This worries me when I have to renew this year. Reviewed on: 23rd May 2025

No More Sleepless Nights

I had so many sleepless nights worrying about finances and debt before I reached out to Step Change and they helped me so much with working out my budget in easy to understand steps. There is always someone at the end of the phone if I have any questions. Everything was made so clear and simple. Reviewed on: 23rd May 2025

Best thing I did

I was in a dark place with debt but StepChange changed everything with 1 phone call. So easy to talk to and put you at complete ease. Best thing I did was pick up that phone an call them. Reviewed on: 23rd May 2025

Stepchange have been most helpful

Stepchange have been most helpful and understanding with me.Not easy to ask for help but they have not judged Reviewed on: 23rd May 2025

Friendly and knowledgeable.

Friendly and knowledgeable. They helped me get through my debt issues like a knife through butter when I didn’t see any way out of it Reviewed on: 23rd May 2025

I don't no what I would have done without stepchange...

I don't no what I would have done without stepchange thank you Reviewed on: 23rd May 2025

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