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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Excellent!

I never have had an issue/problem with StepChange. They are friendly and very helpful. Reviewed on: 23rd May 2025

We suddenly found ourselves £48,000 in debt which pu...

We suddenly found ourselves £48,000 in debt which put a huge strain on every aspect of our lives. Step Change listened to our concerns and suggested the best course of action and drew up a budget plan as well as writing to all that we owed money too. We stuck with the plan and reviews and 8yrs later we are debt free and don't owe anyone anything Reviewed on: 23rd May 2025

My Debt Management Plan with StepChange

I was put on a Debt Management Plan 12 months ago, and have just finished repaying my debt. StepChange have literally turned my life around. A year ago I was swimming in debts and could not see the light of the end of the tunnel. But after contacting them, my life took a turn for the better. It's not always been plain sailing - some months were tougher than others, as you always have some unexpected expense which, although still within my budget, put some strain on my finances. But the good thing is that you can always talk to them and see if you need any changes to the budget, or for any advice. For me, the relief was not being chased up by creditors anymore. Now that I have come to the end of the plan, I can finally breath and it feels like I've been given a second life. Anybody can be in a situation like mine - if you happen to be that person, don't despair, but seek help as soon as you can. I wish I had contacted StepChange sooner. They have truly been lifesavers. Reviewed on: 23rd May 2025

Stepchange helped me.

Stepchange helped me when I thought I was facing bankruptcy and the courts in 2008. They have continued helping me ever since. Reviewed on: 23rd May 2025

Great experience.

Great experience. All my debts sorted out with no fuss. Easy Reviewed on: 23rd May 2025

Really easy to use service

Really easy to use service, highly recommend if you are feeling overwhelmed by your debts. No judgements, just friendly help. Reviewed on: 23rd May 2025

I didn’t know where to start with my debt, so I call...

I didn’t know where to start with my debt, so I called StepChange. They put a plan in place, took control of that & eased my debt worries. They reduced my payments massively to reflect what I could afford. Would strongly recommend contacting them… Reviewed on: 23rd May 2025

Customer service is always fantastic, difficult to g...

Customer service is always fantastic, difficult to get through on the phone sometimes but I guess that’s a testament to how good they are - loads of people use them. Online platform is really easy to use, only thing I can suggest is maybe getting an app. Reviewed on: 23rd May 2025

Excellent customer service and support based on my p...

Excellent customer service and support based on my personal previous experience. Reviewed on: 23rd May 2025

We didn’t know where to turn but StepChange were ama...

We didn’t know where to turn but StepChange were amazing, so understanding, non-judgmental and sympathetic. Giving help and advice in a non-patronising way really helped us - we learned so much through process as well as keeping a roof over our heads. Reviewed on: 23rd May 2025

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