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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I think step change is a good for restructuring your...

I think step change is a good for restructuring yourself. Reviewed on: 23rd May 2025

Stepchange have helped me to turn my life around and...

Stepchange have helped me to turn my life around and get things back on track! Reviewed on: 23rd May 2025

Felt I had the weight of the world on my shoulders a...

Felt I had the weight of the world on my shoulders and they helped me see a clearer future when I would be debt free ,I didn't know where to turn till stepchange helped sort me out Reviewed on: 23rd May 2025

Amazing help, l was on the verge of a brake down wit...

Amazing help, l was on the verge of a brake down with debt till they helped. Reviewed on: 23rd May 2025

They really care!

Always polity and I feel they really care when discussing my difficulties/situation. It makes a difference while you are navigating a stressful time in your life. Reviewed on: 23rd May 2025

Before I contacted StepChange, I was constantly wor...

Before I contacted StepChange, I was constantly worried about my ever increasing bills. I felt that I wasn't getting anywhere, even after phoning my creditors. That first phone call to StepChange changed all of that. Advisors explained the various options and calmed me down. Reviewed on: 23rd May 2025

THANKS A LOT I GETTING SUPPORT FROM YOU TAKING BREAT...

THANKS A LOT I GETTING SUPPORT FROM YOU TAKING BREATH THEN I WILL BE SUCCES MY PAYMENT UP TO END THANKS FOR HELPNG ME CAN'T EXPLAIN NO WORDS. Reviewed on: 23rd May 2025

Very helpfull and very greatful for their support.

Very helpfull and very greatful for their support. Reviewed on: 23rd May 2025

Not very customer friendly and could show more empathy

Not very customer friendly and could show more empathy Reviewed on: 23rd May 2025

I think without StepChange my life has been upside d...

I think without StepChange my life has been upside down they have really changed my situation and circumstances.With the advices very generous and helpful. Reviewed on: 23rd May 2025

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