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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16552 reviews)

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4.95

Based on 16,552 reviews, last reviewed 9th May 2026

88350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They absolutely changed my life Before I was told about step change or CCCS as it was, I was absolutely terrified of letters, phone calls or even a knock on the door. My neighbour to... Read more Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16552)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Extremely good experience very helpful staff.

Extremely good experience very helpful staff. Reviewed on: 1st May 2024

Top team

Every time I have called and spoken to one of the team they have been nothing but supportive, helpful and practical with their suggestions and advice Reviewed on: 1st May 2024

Best decision I made for my finances.

I've been with StepChange for years now, from the moment I contacted them to this present day, I have had endless support. If there is a problem I can call and speak to someone quickly, I can undertake all my budgeting online with a clear easy to use system. Reviewed on: 1st May 2024

Been a life saver help me sort my life out and get o...

Been a life saver help me sort my life out and get on track money wise I recommend them to anyone with money debt worries. Reviewed on: 1st May 2024

Understanding caring team.

Understanding caring team. No judgement. Very positive and professional, it's a hard time for us, its like weight is off me thanks to stepchange Reviewed on: 1st May 2024

They gave me very good information.

They gave me very good information. Even though you do miss the Credit Cards. But lest they are helping me control my debts. I am so grateful for Stepchange Reviewed on: 1st May 2024

Simple and straightforward, Stepchange are really th...

Simple and straightforward, Stepchange are really there to get your finances back on track Reviewed on: 1st May 2024

Wish I had known about StepChange several years ago...

Wish I had known about StepChange several years ago before paying a private company. Always courteous and helpful, and always negotiating regularly with my creditors so making the whole process painless. Lovely to know I am in control once more, and that I have a flexible plan that can change with my needs. Highly recommended. Reviewed on: 1st May 2024

Life savers

I was always spoken to like a human, I was always considered my feelings and how it would affect me after the call. The debt was never gone but the stress was after speaking to step change. My mental health makes me a very difficult person to contact and discuss my debts too. However step change not once but twice helped me at a slow steady pace. I was guided and offered additional support. Knowing all my debts are being paid off by step change with a manageable payment plan it’s honestly let me focus on my work, my children and myself. Thank you for your help and the training given is outstanding. A lot off company's could learn from step change, maybe then so many people wouldn’t be as intimidated when speaking about financial difficulties and ending up In Further debt which then can lead too some sad circumstances for people. You could say step change has most definitely saved someone’s life I can assure you off that. Reviewed on: 1st May 2024

Helpful, Empathic would and have recommended.

They were very knowledgeable and they helped me and are still helping me, giving plenty of advice when I have contacted them to find the best solutions to my queries. I have had such good service that I have even recommended them to friends and family in their time of need. Reviewed on: 1st May 2024

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