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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Fantastic service

Really helped me during a difficult period Reviewed on: 23rd May 2025

Quick and easy and very competent, knowledgeable and...

Quick and easy and very competent, knowledgeable and professional in my experience. Reviewed on: 23rd May 2025

Saved me so much heartache

My world was falling apart I couldn't sleep because of the worry of how I was going to pay all my debts, StepChange helped me sort out creditors and a payment plan my life is so much easier thank you StepChange. Reviewed on: 23rd May 2025

4 years plus in to the arrangments and no issues !

4 years plus in to the arrangments and no issues ! Reviewed on: 23rd May 2025

Reassuring at a very difficult time in life.

Reassuring at a very difficult time in life. Unsure if there is any real alternative of how StepChanged helped me. Reviewed on: 23rd May 2025

Without step change I would have probably lost my house

Without step change I would have probably lost my house Reviewed on: 23rd May 2025

Stepchange saved me

Stepchange saved me from some very lost dark days I was having and they helped to take away a very heavy cloud. Best call I ever made was to just ring them and discuss my large debts. Reviewed on: 23rd May 2025

Help me out of a real jam.

Help me out of a real jam. I didn’t think I’ve ever been able to get debt free and I had approximately 50 K worth of debt. I now have 12 months left and I am totally debt free apart from my mortgage. Not a bad place to be I’m probably the best place I’ve been financially in all my life. Reviewed on: 23rd May 2025

Saved me that’s all I can say in so much financial t...

Saved me that’s all I can say in so much financial trouble worried about how I would manage but stepchange did everything supported me throughout highly recommend them don’t struggle I get in touch with them Reviewed on: 23rd May 2025

Excellent support!

Excellent support! Thanks you! Always professionals and understanding! Reviewed on: 23rd May 2025

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