Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16356 reviews)

View other StepChange products

4.95

Based on 16,356 reviews, last reviewed 8th May 2026

78900% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange: An amazing service and life saver. StepChange can be regarded as responsible for saving me from many financial difficulties that worried me, and my family, seriously. Fantastic advice a... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16356)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Helpful Debt Management

Step Change have always been helpful and have enabled me to manage my debts without becoming overwhelmed by the situation. I'd highly recommend them to anyone who is struggling with debt and who, perhaps, can't see a way out of a financial hole. Reviewed on: 1st May 2024

Step change have been fantastic from the very start...

Step change have been fantastic from the very start to now (nearly the end) I’ve never been judged once for what I got myself into, they’ve supported me and helped me get debt free! The help me set realistic repayments and took any stress away from dealing with the debt collectors/companies. So glad that I called step change and changed my finically situation around. Couldn’t have done it without them. Reviewed on: 1st May 2024

They have helped me with my financial situation and...

They have helped me with my financial situation and now I feel more settled knowing it's all under control. Reviewed on: 1st May 2024

Don't struggle ask for help

I had used StepChange to help me manage my overwhelming debts. I took a debt management they talked and arranged all the payments with my creditors. The process was simple and I would just need to make a annual review to ensure I was managing my budgeting and paying the correct amount to clear my debts. I started with just £8000 of debts and next month I will make my final payment and be debt free! Its taken me a good few years but I have got there and most importantly the stress and anxiety of juggling the debt before I took out the plan disappeared I didn't get any letters other than annual statements. Reviewed on: 1st May 2024

We were really struggling with what to do and where...

We were really struggling with what to do and where to go regarding out debt which had become unmanageable, step change helped us to put every together and make sense of it, as much as we could Reviewed on: 1st May 2024

Very helpful and plan in place fast to pay my...

Very helpful and plan in place fast to pay my debts Reviewed on: 1st May 2024

Helped me get in control of debts I'd been hiding from.

Helped me get in control of debts I'd been hiding from. They were really supportive and helpful, with zero judgement. Reviewed on: 1st May 2024

I was in a mess and you helped to sort it out and so...

I was in a mess and you helped to sort it out and sort out my debts. I felt rock bottom but with your help I could see a way out Reviewed on: 1st May 2024

very good and helpful take some time to get through...

very good and helpful take some time to get through on the phone put when you get through they are very helpful Reviewed on: 1st May 2024

Looked after me well best thing that I did was choos...

Looked after me well best thing that I did was choose them to help me with my debt Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews
Debt solutions
from Back2Credit 4.91 from 2016 reviews
Debt Management
from Creditfix 4.76 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub