Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

View other StepChange products

4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Excellent support!

Excellent support! Thanks you! Always professionals and understanding! Reviewed on: 23rd May 2025

I have been with stepchange for a while now and they...

I have been with stepchange for a while now and they have been so helpful and understanding, I would certainly been lost without there amazing advisers working for them ' Reviewed on: 23rd May 2025

Fantastic helpful staff great empathy highly recomme...

Fantastic helpful staff great empathy highly recommended if you need little bit of help Reviewed on: 23rd May 2025

All ran very smoothly debtors were contacted and a p...

All ran very smoothly debtors were contacted and a plan set up quickly Reviewed on: 23rd May 2025

Its really good helping me out with my debts.

Its really good helping me out with my debts. Reviewed on: 23rd May 2025

Very helpful.

Very helpful. I will highly recommend. Reviewed on: 23rd May 2025

Much Appreciated

Quick and simple process from start to finish. The relief is immense when you receive help. It is like climbing out of a blackmore and I no longer try to bury my head in the sand. Reviewed on: 23rd May 2025

A simple phone call .

Stepchange gave me piece of mind, helped me with debt repayments all done in one single phone call . Can’t thank them enough !!! Reviewed on: 23rd May 2025

Step change gave me my life back

Very kind understanding and easy to talk to. My shame and embarrassment was gone within seconds. Reviewed on: 23rd May 2025

Could not fault them, so helpful and understanding a...

Could not fault them, so helpful and understanding at a really tough time. They made everything easy for us. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews
Debt solutions
from Back2Credit 4.87 from 2117 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub