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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16460 reviews)

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4.95

Based on 16,460 reviews, last reviewed 8th May 2026

83850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have full confidence and trust in service I have full confidence and trust in service Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16460)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

STEPCHANGE ARE HEROES!

We cannot praise Stepchange highly enough. They never judge you and are so helpful. You feel like a weight has been taken from your shoulders from the first day you contact them. They do not charge for their services as they are a charity. If you have debts and you are struggling please please contact them. You will not be sorry. Reviewed on: 1st May 2024

Years of worry free.

A few years ago we had that many out goings that more was going out than in. Advised to call Stepchange who were brilliant and professional. They contacted all our creditors and arranged with us what we could afford and set up a plan. They took a load of weight off our shoulders and advised us what to do with everything. We have 12 months left and we'll be debt free and had a few years without all the worry. Thank you Stepchange you helped ease the burden and took away the worry x Reviewed on: 1st May 2024

life changer

Stepchage has helped me to see life beyond my debts. I can manage my finances now. than you Reviewed on: 1st May 2024

Excellent from start to finish all staff are very ca...

Excellent from start to finish all staff are very calm and helpful without Stepchange I would still be at my wits end Reviewed on: 1st May 2024

StepChange makes everything easy.

StepChange makes everything easy. They take care of everything. You discuss how much you can afford after your outgoings and they do the rest. Paying all your creditors every month. Reviewed on: 1st May 2024

Stepchange have helped me get back on track with my...

Stepchange have helped me get back on track with my debts. The cost of living contributed to me feeling overwhelmed with what I was paying each month. I now have one monthly payment I pay to Stepchange and they then pay my creditors on my behalf. They even give you an estimate of when you will be debt free. Reviewed on: 1st May 2024

Smooth and quick experience and has helped me out im...

Smooth and quick experience and has helped me out immensely, as i was struggling. Best thing i ever did. Reviewed on: 1st May 2024

So helpful

They really helped me at a time where I didn't know where to turn Reviewed on: 1st May 2024

I feel free now.

I feel free now. Being in debt was very stressful. Step change support was amazing.! Reviewed on: 1st May 2024

Was in debt to the sum of £28,000 now down to £13,00...

Was in debt to the sum of £28,000 now down to £13,000 two more years and I will be debt free every penny I pay comes off my debt thanks to all of you for helping me Reviewed on: 1st May 2024

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