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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16231 reviews)

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4.95

Based on 16,231 reviews, last reviewed 7th May 2026

72900% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good all round service all staff so very helpful at... Good all round service all staff so very helpful at such a very difficult time for me highly recommend ,, ,,Thank you StepChange Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16231)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Since 2010, staff at StepChange have offered their t...

Since 2010, staff at StepChange have offered their truly professional manage of my DMP. I am grateful for their unselfish help in the matter. Reviewed on: 1st May 2024

Credit card Debt from despair to solution !

Faced with £90K credit card debt with interest rates making repayment impossible as a result of business failed and self-employed. Went to Stepchange found on-line. Brilliant advisor sorted Debt Management Plan now midway through. Stepchange have turned despair into a realistic and obtainable solution for all parties. Reviewed on: 1st May 2024

I was in bad situation regarding finance.

I was in bad situation regarding finance.me and my wife were doing well financially before April 2020 till my wife been diagnosed with severe rheumatoid arthritis where I was only one working and our was at universitymy debt start accumulated.one point I don't what to do and how I will pay my bills.then one my friend advised me to call step change. Which I did.and these guys help me and still help me.i was getting threat letter from debt collectors.big thank you to the staff of step change. Thank you is not enough for the great job they are doing.they save my life kind of way. Reviewed on: 1st May 2024

Excellent people, really helpful, thank you so much

Excellent people, really helpful, thank you so much Reviewed on: 1st May 2024

Step change helped me so much with my debts when I w...

Step change helped me so much with my debts when I was at my lowest there was no judgement at all when I spoke to their customer adviser if anything they eased my mind so much and lifted a big weight off my shoulders thankyou so much for all the help step change. Reviewed on: 1st May 2024

Really nice and happy to help me

Really nice and happy to help me Reviewed on: 1st May 2024

Life savers

When I got into debt 6 years ago I was so stressed and didn’t see a way out. I found out about step change on the internet and gave them a call. I was put at ease immediately and felt that they wanted to help me get back on the right track. They took all my worries away and came up with a repayment plan suitable to my situation at the time. Every time I wanted to change my budget or ask for a reduction in payments due to being out of work they were so helpful. I can’t recommend them enough, they saved my life so to speak. Reviewed on: 1st May 2024

Lifesavers

After getting into debt I didn’t know where to turn. I was recommended Stepchange by a colleague and contacting them was the best thing I’ve ever done. I am now just two payments away from clearing all my debts and the relief is immense Reviewed on: 1st May 2024

Contacted Stepchange after spending some considerabl...

Contacted Stepchange after spending some considerable amount of time with spiralling debts, couldnt see a way out and it was starting to have a negative effect on mine and my families health, contacted Stepchange and they were very helpful and understanding , contacted the relevant companies after we completed the budget plans etc then got the appropriate scheme in place, highly recommended if you are struggling !!!! Reviewed on: 1st May 2024

Step change has been a lifesaver

Step change has been a lifesaver Reviewed on: 1st May 2024

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