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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Very helpful

I had, and continue to have, a very positive experience with Stepchange. Everyone that I spoke to was extremely helpful and kind. Reviewed on: 23rd May 2025

They got most of my creditors to waive interest and...

They got most of my creditors to waive interest and fees and dealt with them on my behalf and free of charge as they are not for profit/charity Reviewed on: 23rd May 2025

very helpful

I was plesed I contacted stepchange. they listened to my problem and assisted me which was very helpful Reviewed on: 23rd May 2025

Provided an escape route from my debt problems - THI...

Provided an escape route from my debt problems - THIS has allowed me to return to a lifestyle that I can be more than the past Reviewed on: 23rd May 2025

No Judgement.

Absolutely no judgement, really easy to talk to, and I hate talking about money with anyone. Change of circumstances due to The Pandemic all set up with ease. You do need to provide names and account numbers of each debt. They work out from your budget what is the maximum you can afford and share it amongst everyone you owe money to. I started in June 2020 and won’t finish paying everyone off until August 2027. Such a relief I would have struggled to do it by myself. They are AMAZING. Thank you. Reviewed on: 23rd May 2025

Understanding

They are very accommodating.. They understand my financial situation. Reviewed on: 23rd May 2025

Peace of Mind

I got some relief years ago when I engaged Stepchange as I am on benefits. However I don't have any idea when I will be debt free or how long my really expensive payment to Stepchange will go on. Reviewed on: 23rd May 2025

Amazing from start to finish.

Amazing from start to finish. I was always prioritised and never made to feel like getting into debt was my fault. Very supportive Reviewed on: 23rd May 2025

Very easy to talk to and the procedure is explained...

Very easy to talk to and the procedure is explained well.The agents are understanding and provide good advice and make a big problem and stress much easier to deal with. Reviewed on: 23rd May 2025

In a dark hole.

In a dark hole...lots of debt..could not see a way out? Rang stepchange and they gave me hope and eventually put me on DMP instead of maybe losing my house I now pay an affordable payment and no more horrible phone calls. Brilliant! Reviewed on: 23rd May 2025

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