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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Amazing from start to finish.

Amazing from start to finish. I was always prioritised and never made to feel like getting into debt was my fault. Very supportive Reviewed on: 23rd May 2025

Very easy to talk to and the procedure is explained...

Very easy to talk to and the procedure is explained well.The agents are understanding and provide good advice and make a big problem and stress much easier to deal with. Reviewed on: 23rd May 2025

In a dark hole.

In a dark hole...lots of debt..could not see a way out? Rang stepchange and they gave me hope and eventually put me on DMP instead of maybe losing my house I now pay an affordable payment and no more horrible phone calls. Brilliant! Reviewed on: 23rd May 2025

Reaching out to StepChange was one of my best decisi...

Reaching out to StepChange was one of my best decisions, the anxiety and pressure was released and a way forward achievable. Don't worry or be proud, they are excellent at finding solutions to what can seem like severe problems. I can not recommend the service and support enough. Reviewed on: 23rd May 2025

My Anxiety was through the roof ...

I panicked so much about the debt build up I had but stepchange made it simple for me and helped even when I struggled further they were so understanding and helpful and very friendly. My anxiety and depression were through the roof not knowing what I’d do because I couldn’t afford to keep going in 5 years I’ve paid off my debt and not been worried Reviewed on: 23rd May 2025

Extremely patient with excellent P R Skills.

Extremely patient with excellent P R Skills. Put me to my ease and nothing was too much trouble. Very informative and went through everything to get me the best solution, of which I am extremely grateful. 1 have been with Stepchange for about 20 years on and off, I don't know where I would be without them. My debt advisor was Nick, with lots of experience in helping people, and I hope to have continuity with him again. Thank you so much. Carol Croft Reviewed on: 23rd May 2025

Debt management

Nothing was too much trouble ready to listen and help anyway they can Reviewed on: 23rd May 2025

Can't fault them enough.

Can't fault them enough. Went above and beyond to help me sort things. Highly recommended Reviewed on: 23rd May 2025

Staff are so helpful & once set up they leave you al...

Staff are so helpful & once set up they leave you alone unless a query comes up. Takes a lot of the pressure off not getting calls all the time Reviewed on: 23rd May 2025

Life Changing

Helped me stop being overwhelmed by debt and helped me break down a huge sum into easy small wins. I'm now living again instead of surviving. Reviewed on: 23rd May 2025

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