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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Step change showed a good understanding of my circum...

Step change showed a good understanding of my circumstances and were very compassionate Reviewed on: 23rd May 2025

My only disappointment so far is that I thought taki...

My only disappointment so far is that I thought taking out a DMP with StepChange would mean my creditors would stop contacting me. Reviewed on: 23rd May 2025

Stepchange have completely sorted my debt issues.

Stepchange have completely sorted my debt issues. Still paying it off but at a manageable level and totally debt free in 2 years. Reviewed on: 23rd May 2025

Regained Control and Peace of Mind Thanks to StepChange

Using StepChange was a real turning point for me. They helped me set up a debt management plan that reduced my monthly payments and, more importantly, gave me back a sense of control over my finances. Before contacting them, things felt like they were spiralling — but their support was calm, clear, and non-judgemental. I’m so grateful for the help they gave me when I needed it most. Reviewed on: 23rd May 2025

I am currently paying a debt through Step change.

I am currently paying a debt through Step change. I am a very anxious person and always get myself in a state before ringing anyone, but stepchange staff are fantastic and put you at ease. Reviewed on: 23rd May 2025

Very helpful and sympathetic and friendly

Very helpful and sympathetic and friendly Reviewed on: 23rd May 2025

I was so upset and stressed over debt but stepchange...

I was so upset and stressed over debt but stepchange helped so much. I have been with step change for 2 years and predicted to finish in 2 years. They make it very easy, customer service have been fantastic but I’ve only had to call up once. Stress has been lifted and direct debit comes out monthly on time which helps. Reviewed on: 23rd May 2025

Always had amazing service from Stepchange.

Always had amazing service from Stepchange. So helpful, patient and kind. Reviewed on: 23rd May 2025

Quick, efficient and totally free

Support I receive was quick, efficient, totally free and confidential. I feel that advise was impartial and gave me options. Financially I’m in much better place and now recommend Stepchange for anyone struggling with debt. Reviewed on: 23rd May 2025

Always non judgmental people , great advice

Always non judgmental people , great advice Reviewed on: 23rd May 2025

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