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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16564 reviews)

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4.95

Based on 16,564 reviews, last reviewed 10th May 2026

88900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16564)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Smooth and quick experience and has helped me out im...

Smooth and quick experience and has helped me out immensely, as i was struggling. Best thing i ever did. Reviewed on: 1st May 2024

So helpful

They really helped me at a time where I didn't know where to turn Reviewed on: 1st May 2024

I feel free now.

I feel free now. Being in debt was very stressful. Step change support was amazing.! Reviewed on: 1st May 2024

Was in debt to the sum of £28,000 now down to £13,00...

Was in debt to the sum of £28,000 now down to £13,000 two more years and I will be debt free every penny I pay comes off my debt thanks to all of you for helping me Reviewed on: 1st May 2024

Found the staff very friendly and helpful.

Found the staff very friendly and helpful. Generally found my account online was easy to use. I did have a few issues with debt amounts being sent to creditors after I had already edited amount in my online dmp Reviewed on: 1st May 2024

Very helpful professional and reliable service

Very helpful professional and reliable service Reviewed on: 1st May 2024

Stepchange literally changed my life .

Stepchange literally changed my life . I will be forever grateful. Such a brilliant charity. Reviewed on: 1st May 2024

I’ve tried to set up my DMP and I had to change it n...

I’ve tried to set up my DMP and I had to change it n no one got back to me n I can never get through Reviewed on: 1st May 2024

Excellent service provider

Kind help and knowledgeable people Reviewed on: 1st May 2024

A much needed lifeline

Understanding, caring, non-judgemental are just a few words to describe the approach given by staff to individuals struggling to manage debt for whatever reason. Reviewed on: 1st May 2024

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