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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Stepchange have completely sorted my debt issues.

Stepchange have completely sorted my debt issues. Still paying it off but at a manageable level and totally debt free in 2 years. Reviewed on: 23rd May 2025

Regained Control and Peace of Mind Thanks to StepChange

Using StepChange was a real turning point for me. They helped me set up a debt management plan that reduced my monthly payments and, more importantly, gave me back a sense of control over my finances. Before contacting them, things felt like they were spiralling — but their support was calm, clear, and non-judgemental. I’m so grateful for the help they gave me when I needed it most. Reviewed on: 23rd May 2025

I am currently paying a debt through Step change.

I am currently paying a debt through Step change. I am a very anxious person and always get myself in a state before ringing anyone, but stepchange staff are fantastic and put you at ease. Reviewed on: 23rd May 2025

Very helpful and sympathetic and friendly

Very helpful and sympathetic and friendly Reviewed on: 23rd May 2025

I was so upset and stressed over debt but stepchange...

I was so upset and stressed over debt but stepchange helped so much. I have been with step change for 2 years and predicted to finish in 2 years. They make it very easy, customer service have been fantastic but I’ve only had to call up once. Stress has been lifted and direct debit comes out monthly on time which helps. Reviewed on: 23rd May 2025

Always had amazing service from Stepchange.

Always had amazing service from Stepchange. So helpful, patient and kind. Reviewed on: 23rd May 2025

Quick, efficient and totally free

Support I receive was quick, efficient, totally free and confidential. I feel that advise was impartial and gave me options. Financially I’m in much better place and now recommend Stepchange for anyone struggling with debt. Reviewed on: 23rd May 2025

Always non judgmental people , great advice

Always non judgmental people , great advice Reviewed on: 23rd May 2025

They have really helped me - the service is also so...

They have really helped me - the service is also so kind, friendly and un judgmental Reviewed on: 23rd May 2025

Fantastic

I was in debt and struggling both financially and mentally. After contacting StepChange, they talked through everything and came up with the best option for me. They contacted my creditors on my behalf and successfully negotiated manageable monthly payments on my behalf. I pay StepChange one monthly payment and they pay my creditors. This has also stopped the never ending letters and phone calls from creditors. I would recommend them to anyone struggling with debt. Reviewed on: 23rd May 2025

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