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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Absolutely saved our family.

Absolutely saved our family. After loosing our business we didn’t know what to do and Step Change supported us to get our life back on track and we will be forever grateful Reviewed on: 23rd May 2025

Being with step change has took all the stress out o...

Being with step change has took all the stress out of the debt I have or had. I did not know what to do until I got in touch with them Reviewed on: 23rd May 2025

You came through for me in a big way be...

You came through for me in a big way be blessed Reviewed on: 23rd May 2025

Absolutely brilliant.

Absolutely brilliant. A took a big weight off of my mind. Reviewed on: 23rd May 2025

When I was overwhelmed by debt and depression step c...

When I was overwhelmed by debt and depression step change helped me to solidify my financial inadequacies into one affordable payment option. Reviewed on: 23rd May 2025

Helped us managed our debts when they had spiraled o...

Helped us managed our debts when they had spiraled out of control Reviewed on: 23rd May 2025

Was very quick and easy to set up.

Was very quick and easy to set up. Felt very comfortable and helped me to feel normal again after worrying for so long Reviewed on: 23rd May 2025

Excellent advice and support

StepChange gave me excellent advice and short term support, whilst applying for an IVA. It took some time and sacrifices over several years to get rid of my problem debt. But it was all worth it, and started with the brilliant help initially from StepChange and the supportive online help and useful newsletters. Reviewed on: 23rd May 2025

I wish that I had known about step change earlier,

I wish that I had known about step change earlier, I would have saved myself a lot of grief, not to mention digging myself in deeper.. Reviewed on: 23rd May 2025

Large debt

I have a huge amount of debt, they keep the creditors from harassing me and budget what can afford. Creditors, when you call and I mention stepchange thier attitude changes and they go away Reviewed on: 23rd May 2025

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