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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

STEPCHANGE IS A WISE MOTHER TO DEBTOR AS A CHILD

Step change provides wide range of debt management plans/solutions and also professional advisory for client to undrestand which plan is the best based on the information provided by client. But the most important feature of step change support for me, based on my belief and dream that how would I challenge and stand up for whole my debt, was giving me this confident that as long as I am determinded to stand up for it, I have complete support to continue my challenge against my debts with DMP. So if you feel your webeing is based on debt relief as soon as possible, Step Change provide you with the best plans such IVA/Insolvency or bankruptcy. BUT if you are a person like me who has just one dream in whole life which is paying to the last penny of my debts to creditors, Stepchange will also support you with Debt Management Plan (DMP) to stand up and continue your challenge AS LONG AS YOU ARE IN BELIEVING YOURSELF YOU CAN DO THIS. I can't find a word to appreciate all Stepchange dedicated professional team and managers have done in support of me during last almost 10 years. STEPCHANE HAVE MADE ME BELIEVE, DEBTS ARE NOT IMPOSSIBLE CHALLENGE TO BE PAID BACK IN FULL, EVEN IF IT TAKE UNKNOWN TIME BECOMES TRUE, AS LONG AS I TRUELY FEEL BY CONTINUING MY CHALLENGES, ONE DAY I WILL PAY IT BACK TO CREDITORS IN FULL. That's why after 10 years still I am confidently and with peace of mind standing up to make this dream true and I have never felt debts are a threat to my welbeing that must be cleared as soon as possible but I have been given enough support to find a way pay it back in full. Love you all in Stepchange. Mother of nature bless all of you❤️ Reviewed on: 1st May 2024

Never had any trouble with the company.

Never had any trouble with the company... very friendly staff Reviewed on: 1st May 2024

Stepchange saved my life

I had a mental breakdown and was subsequently made redundant. I live alone so this meant I was in financial hardship and I was too ill to work. I don't know if I would have survived if Stepchange had not assisted me in managing my debt. I think my overwhelming feeling from talking to their staff was that there was no judgement and I was treated with the utmost respect. I had a thorough walk through all my options and my payment plan was agreed. I could never have imagined that such help was available until I was in such a dark place. I will be forever grateful for this support Reviewed on: 1st May 2024

Can’t thank StepChange enough

Step Change were always on the end of the phone willing to help. All very patient and talked me through best suggestions moving forward each step Reviewed on: 1st May 2024

The staff are always friendly and helpful.

The staff are always friendly and helpful. I have always had a good experience whenever I've contacted them. Yes, I would recommend StepChange Reviewed on: 1st May 2024

Amazing!!

Just amazing helped me massively. Didn't think I could get out of this debt until I found stepchange Reviewed on: 1st May 2024

Stepchange helped me get my life back on track and g...

Stepchange helped me get my life back on track and gave me all the support I needed. Reviewed on: 1st May 2024

I was struggling extremely bad and went onto frustra...

I was struggling extremely bad and went onto frustration as I had so much of debt and stepchange helped me to come out of financial stress and gave me the freedom. They took over everything and I found my best solution here with them Reviewed on: 1st May 2024

Staff at stepchange

They’re very helpful and friendly people Reviewed on: 1st May 2024

StepChange helping me out of debt

StepChange have been a lifeline in providing support and helping to manage my way out debt having been the victim of online fraud. I would certainly recommend to anyone who is facing difficulties with managing a debt problem Reviewed on: 1st May 2024

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