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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very straightforward huge relief to get my finances...

Very straightforward huge relief to get my finances sorted out,regular reviews,feel more in control now. Reviewed on: 23rd May 2025

Professional, understanding, empathetic.

Professional, very understanding and empathetic about my situation, non-judgmental and excellent at listening. Really helped to reduce level of shame and stigma around financial issues and eased a lot of stress and anxiety and made things more manageable. Plans felt individualised with clear information relevant to me. Website very easy to use and easy to get in touch for support. Reviewed on: 23rd May 2025

I could sleep at night knowing that my debts are tak...

I could sleep at night knowing that my debts are taken care off Reviewed on: 23rd May 2025

Easy to do

Easy to deal with, easy to set up a plan. No worrying just one easy payment each month Reviewed on: 23rd May 2025

I am closer to being debt free.

I am closer to being debt free. No more headaches and sleepless nights wondering if i could even afford to eat at times. From the very beginning, staff at StepChange were empathetic, helped me through everything, all i had to do was contact my debtors and let them know. I was working when i first started, since then i have not worked and again was worried, but they understood and we worked out a plan. I owe them my life, i have my sanity back. Reviewed on: 23rd May 2025

Step Change gave me incredible support

Step Change helped me when I was in an impossible situation and it was affecting my health and wellbeing. They explained all my options and helped me to make a plan for the future. They supported me all the way until I was finally debt free. Reviewed on: 23rd May 2025

Provide an excellent free service!

Provide an excellent free service! Reviewed on: 22nd May 2025

I was in deep debt and did not know where to turn ,...

I was in deep debt and did not know where to turn , ignoring all calls & letters , stepchange sorted me right out and quickly , I can now sleep Reviewed on: 21st May 2025

StepChange saved me

StepChange saved me from ending my life worrying and stressing about my debts. I wouldn't be here if it wasn't for StepChange Reviewed on: 21st May 2025

Life savers!

They are always so polite, informative and kind when I call them. They’re literally life savers! Reviewed on: 21st May 2025

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