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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16492 reviews)

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4.95

Based on 16,492 reviews, last reviewed 9th May 2026

85400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Simple solution of our debt problem Handled our debt problem rapidly simply and efficiently. Eventually stoped the harassment of persistent threatening mail and phone calls. Handled my w... Read more Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16492)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

A helping hand

I went through a bad time with losing my job and getting in to debt. StepChange guided us through and now we have an acceptable payment each month to pay our creditors. They took the stress away and myself and my family are so grateful. Reviewed on: 1st May 2024

StepChange, saves the Day.

I have been with StepChange Debt Management for over three years after the dissolution of my marriage due to DV which left me in a lot of debt. It has since been a smooth sail and relief from fear which was affecting my mental health with the uncertainty of what the future holds for me and my family. It gave me the confidence that every time I need someone to support me with my debt management plan there's an assurance I'll be helped. Reviewed on: 1st May 2024

A team of helpful knowledgable people who are always...

A team of helpful knowledgable people who are always there to help with your finances Reviewed on: 1st May 2024

They have very knowledgeable staff who treat you wit...

They have very knowledgeable staff who treat you with respect and they can advise you on which route is best for you to enable you to clear your debt without making you feel guilty that you have managed to get into such a dreadful situation that you do not know which way to turn. Reviewed on: 1st May 2024

Took the stress away from a very difficult situation.

Took the stress away from a very difficult situation. From first contact they were very understanding and knowledgeable. Came to a satisfactory conclusion very quickly. Reviewed on: 1st May 2024

I was in debt and was so worried stepchange help me...

I was in debt and was so worried stepchange help me get my debt sorted and now I’m nearly finished my debt so thank you stepchange Reviewed on: 1st May 2024

They helped me to get rid of all worries and stress...

They helped me to get rid of all worries and stress regard my debt. Reviewed on: 1st May 2024

Fantastic service!

Fantastic service!! I really recommend it Reviewed on: 1st May 2024

My experience with Step Change turned my life around.

My experience with Step Change turned my life around. We were so much in debt, I couldn’t see a way out of it, but the Team listened to me and helped me to find a way to pay off my debts with individual debts but still managed to carry on living in our home Reviewed on: 1st May 2024

Stepchange have truly changed my life.

Stepchange have truly changed my life. Without their help I have no idea where I would be in life. Their customer service is next level, they truly understand and empathise with you. They are there to help you get out of any trouble you’re in. They aren’t there to judge you, they truly offer the best solution for whatever situation you find yourself in. Don’t let debt control your life and stress you out, please take it from me as someone who waited too long and let it take a hold of me. You are not alone with your debts, reach out and get the help you need. You won’t regret it Reviewed on: 1st May 2024

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