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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16552 reviews)

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4.95

Based on 16,552 reviews, last reviewed 9th May 2026

88350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They absolutely changed my life Before I was told about step change or CCCS as it was, I was absolutely terrified of letters, phone calls or even a knock on the door. My neighbour to... Read more Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16552)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

very professional, no major problems with contacting...

very professional, no major problems with contacting me, until the very end of my repayment I felt that someone cared that everything ran smoothly. Thank you for your help and financial freedom. Reviewed on: 1st May 2024

Very helpful, calming and knowledgeable.

Very helpful, calming and knowledgeable. Helped me consolidate everything and dealt with creditors. Reviewed on: 1st May 2024

Massive relief with my debt management plan

I was absolutely beside myself before I contacted Stepchange ..sleepless nights & I felt absolutely awful. In the space of a week DMP was in place and the pressure was gone.. I have just over a year to go on my plan & my debt free future is in sight. Contacting Stepchange was absolutely the best thing I have done , no judgement from anyone, it’s just been sorted. All done online so very easy. Reviewed on: 1st May 2024

Thank You for giving me Hope!

I was feeling lost and alone until I contacted StepChange. The advisor that I spoke to was incredibly supportive and reassured me that I wasn’t alone, and there is light at the end of the tunnel. Thank you from the bottom of my heart! Reviewed on: 1st May 2024

I wish I done it sooner

Extremely helpful. Helped me to set up everything by filling one form. They did the rest with the lenders. Reviewed on: 1st May 2024

Worry gone and nice to know somebody is sorting it a...

Worry gone and nice to know somebody is sorting it all out for you Reviewed on: 1st May 2024

Step change have taking my worries away, what would...

Step change have taking my worries away, what would have resulted to depression. Step change help me to pay what i can avoid. Reviewed on: 1st May 2024

The place to call for impartial and FREE debt support

Suffered for years with debt and made a simple call. So helpful and supportive with great advice and guidance. Reviewed on: 1st May 2024

Worked with me.

Worked with me to get my creditor from calling and sending letters. Also helping to get my creditors paid without not more interest added to my debts. Reviewed on: 1st May 2024

Superb in every possible way and no judgement

Superb in every possible way and no judgement Reviewed on: 1st May 2024

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