Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

View other StepChange products

4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

StepChange’s DMP has helped me!

I had joined StepChange on a DMP after experiencing financial hardship a couple of years ago. I was really worried about my finances and through their support I am 9 months off being completely debt free. They are supportive and great communicators and I pay a manageable amount per month that contributes directly to the debts I had. I am now 9 months from being fully debt free and I am very thankful for StepChange for this. Reviewed on: 28th May 2024

Don't wait -contact Step Change

Step change are very friendly , caring and non judgemental Reviewed on: 28th May 2024

Life Savers

I was really struggling with my finances, which meant It was having a real bad effect on my health, out of desperation I contacted Step Change, who helped me to set up a debt management plan, which has made an enormous difference to my health, they really are my life saver. Reviewed on: 28th May 2024

Pride doesn't get you out of the rut, Step Change do!

During a period of time where debts had mounted, interest shot up, cost of living crisis, then losing my job, I had to shove pride to the side and ask for help. Step Change were a God send! So much information which was in lehmans terms, so much help and support online with excellent tools. When speaking with several people over the phone, each person was so nice, empathetic and didn't make me feel what I anticipated... like a school headteacher telling you what you should have done. Step Change listened and looked at all the ways they could support, with clear expectations on what would happen. The sprocess has been seemless and updating the details afterwards is so simple. Despite the initial barrage and still constant letters from companies, Step Change is like your force field who sort all the long worded legal stuff out so I don't have to. It's meant a lot of stress being lifted, I have found new work and feel so much better in myself, as has been observed by friends and family. After years of burying my head and letting pride take control, I now have the control back, which I would never have done without Step Change. There is still a long road to go, and there is still the debt to pay back, however, we can now make it month to month on our new budget, without having to add more debt. Reviewed on: 28th May 2024

Helpful and Non-Judgemental

Have found Stepchange extremely helpful and non-judgemental, very understanding. Reviewed on: 28th May 2024

They are a fantastic company and have helped me redu...

They are a fantastic company and have helped me reduce my bills hugely and have taken away alot of stress and anxiety by dealing directly with my debts Many thanks to them Reviewed on: 28th May 2024

Stepchange were a great help.

Stepchange were a great help when we were in a difficult financial situation, very helpful on the phone, and not judgmental and did not talk down to us. Follow up care has been great as well, and we are well on the way to resolving all our money problems. Reviewed on: 28th May 2024

Practical, hand-on and comprehensive help

Practical, hand-on and comprehensive help Reviewed on: 26th May 2024

Stress free

Stress free I now feel relaxed and not pressured by dept Reviewed on: 25th May 2024

It has taken my anxiety away and can open my mail wi...

It has taken my anxiety away and can open my mail without worrying now Reviewed on: 25th May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 3.41 from 4 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt advice
from Money Wellness 4.89 from 6189 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub