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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16546 reviews)

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4.95

Based on 16,546 reviews, last reviewed 9th May 2026

88050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Glad we made the right decision to use StepChange We have used StepChange's service for a few years now and have always found them to be very helpful. Whenever we have to update our budget and we're n... Read more Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16546)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Due to health i found myself struggling with my cumu...

Due to health i found myself struggling with my cumulative debts,trouble is ud been burying my head in the sand oh ego played a part as well.i found the agents extremly hellpfull and took a lot of pressure off me.im nearly a year in in a few months i mat be able to substantially pay more to them and clear my debts earlier.i cannot thank. Them enough Reviewed on: 1st May 2024

Fantastic Service

From the very first interaction with Step Change I felt they really cared and wanted to help. They have helped me go from sleepless nights on how I was going to continue affording things to being able to see a way through. If anyone were to ever tell me they needed help with money I would a million percent recommend Step Change. They made the process simple and not at all stressful. Reviewed on: 1st May 2024

Don’t delay, get support

I was really worried… but the staff were all so lovely, kind, helpful and non-judgmental. They made a really difficult situation manageable. I can’t thank them enough. Reviewed on: 1st May 2024

Step change has helped me to get through and reduce...

Step change has helped me to get through and reduce the debt am owing. It was really difficult and did not know how to make payment that were piling up with interest. Reviewed on: 1st May 2024

Still not out of debt but making regular payments

I wouldn’t be in the situation I’m in now if it wasn’t for the super friendly and helpful people on the other end of the phone at step change, calls sometimes can be up to an hour and after a long que on the phone it makes a big difference to talk to someone friendly and on your side Reviewed on: 1st May 2024

Excellent, empathetic help and support.

Excellent, empathetic help and support. Took very little time to achieve a perfect (for me and my creditors) solution. The ease of applying made for a sress-free process. Reviewed on: 1st May 2024

Absolutely amazing!

Absolutely amazing! Have helped me massively. I’ve had to worry less. Reviewed on: 1st May 2024

Nothing but amazing and helpful.

Nothing but amazing and helpful. I feel.in control of my life again thanks to the support provided Reviewed on: 1st May 2024

Fantastic.

Fantastic. I was so depressed and couldn't see a way out until they gave me so much help and support. Reviewed on: 1st May 2024

A service that lifts pressure and anxiety

Exceptional service. StepChange advisors have shown me absolute compassion and kindness. I felt no judgement. Their system of engaging on behalf of clients lifts so much pressure and anxiety. Reviewed on: 1st May 2024

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