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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16548 reviews)

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4.95

Based on 16,548 reviews, last reviewed 9th May 2026

88150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Sigh of relief to be with StepChange Sigh of relief to be with StepChange Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16548)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Very helpful.

Very helpful. Walked me through my options to clear my debts, giving clear advice. Reviewed on: 1st May 2024

Friendly helpful service clear and simple

Friendly helpful service clear and simple Reviewed on: 1st May 2024

Absolutely the best decision I ever made!

Absolutely the best decision I ever made was being brave enough to make the first call and say 'Help, I'm in over my head!' After years of trying to navigate debt, and a lot of sleepless nights, StepChange responded to me calmly, kindly and professionally and I couldn't be more grateful, they enabled me to find a route out! Reviewed on: 1st May 2024

First class customer service,

First class customer service, nothing is too much trouble for the operators on the phone and they will do anything to make the process easy and stress free. I can’t thank them enough. Reviewed on: 1st May 2024

Should have asked for StepChange help much sooner....

From the start, I have experience nothing but great professionalism from everyone that I've contacted or been contacted. That professionalism extends to the friendly manner of the staff, their knowledge, helpfulness, advice and sense of understanding. Reviewed on: 1st May 2024

Wonderful helped me out and sorted everything out fo...

Wonderful helped me out and sorted everything out for me Reviewed on: 1st May 2024

I was at my wits end, and found step change.

I was at my wits end, and found step change. They are a life saver. They put me on a DMP. I have 2 years left on my plan, then I will be debt free. Would never have made it without step change. Amazing company, sympathetic, friendly and helpful personnel. Reviewed on: 1st May 2024

Debt Management

i have been with stepchange for a number of years and i am very pleased with they'r advise and services, i dont know what i would have done without they'r help, Reviewed on: 1st May 2024

Very helpful, left me feeling positive & relieved.

Very helpful, left me feeling positive & relieved. Payment was 100% avoidable,would use Stepchange again if I need too without hesitation, so nice to be debt free Reviewed on: 1st May 2024

Best debt management charity

I have been with StepChange for 5 years, as a debt management. They make life so much easier, easy to get in touch with. Offers a great service as a charity, with excellent care. Reviewed on: 1st May 2024

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