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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Helpful and reassuring.

Helpful and reassuring. They do all the work, so it takes the stress and worry off you. Reviewed on: 18th May 2024

Excellent Service

Helped me so much which helped my mental health as it was on a steep decline. Thankyou Stepchange Reviewed on: 18th May 2024

Step Change lives up to their name!

Step Change lives up to their name! With debt spiraling and on a reduced income times were beyond financially difficult. Contacting StepChange was the best action I have taken in a quest to finally get to grips with repaying back debt. From the very first call I was treated with understanding and dignity and I was very grateful of that given the embarrassment I felt being in the situation I was in. My debt management plan was in place in no time. That was 3 years ago. Im well on the road to finally being debt-free and this is down to StepChange's intervention and there continued support. Taking the step was huge...and the change in my situation since that day is equally as huge. Reviewed on: 18th May 2024

Don't Hesitate

Had some debt which SC helped set up an affordable payment plan & were so helpful throughout. Reviewed on: 18th May 2024

Benefits of stepchange

Very nice and helpful and professional, no judgement made , just willing to help and give good advice, they sorted out my debt so I could pay a monthly fee, which took away a lot of the worry Reviewed on: 18th May 2024

First class advice

Very friendly and non judgemental. Have given me a viable route out of debt caused by the cost of living crisis. Reviewed on: 18th May 2024

Best thing I ever did, speaking to Step Change!

I started to fall behind on a couple of payments & using credit cards to pay them, things just spiralled. I stopped opening letters & buried my head in the sand. I hoped it would go away. I was recommended to speak to step change & they were so helpful & didn’t judge me. They made the process of paying off my debts so much easier. They contacted my debtors & together we agreed a monthly payment plan. I should be debt free next year. I can’t thank step change enough. Reviewed on: 18th May 2024

Really helpful and easy to deal with at a difficult...

Really helpful and easy to deal with at a difficult time Reviewed on: 18th May 2024

They are so helpful and understanding,don’t know wha...

They are so helpful and understanding,don’t know what I would have done without them Reviewed on: 18th May 2024

Genuine company

Always helpful in stressful situations Reviewed on: 18th May 2024

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