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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Receiving advice and support from StepChange has hel...

Receiving advice and support from StepChange has helped me to see a way forward. I have a very long road ahead to clear my debt but it is now affordable and o feel in control which has had such a positive effect on my mental health too. I cannot recommend them highly enough. I was also able to do everything online but there is always someone to talk to and the helpline is excellent. Reviewed on: 17th May 2024

Excellent Service 5 star!

Stepchange helped me sort out all my debts into ome manageable payment and took out all the stress by contacting each of my creditors and arranging an affotlrdabke repayment plan. I really cannot thank you enough for all you have done for me. All your staff have been so supportive whenever ive called or emailed and been so kind non judgemental and helpfull. I would reccomend your services to anyone struggling financially - there is hope and help out there. Reviewed on: 17th May 2024

Simple, stress free financial help

I found myself in financial difficulty during & after Covid & was in a very bad place mentally. Step Change made the process of entering into a debt management plan very simple and stress free. By having the courage to reach out to Step Change it has enabled me to reduce my stress around my finances, which has helped me so much mentally. I could not recommend them highly enough. Reviewed on: 17th May 2024

When in debt,

When your in debt, you worry and having a voice that is sympathetic and experienced to help you deal with the situation, it's a blessing in disguise. Reviewed on: 17th May 2024

When I first contacted stepchange it was a very upse...

When I first contacted stepchange it was a very upsetting time. I wasn't made to feel bad or judged in any way. I will be debt free in under a year thanks to stepchange. Its easy to record expenditure on your yearly review, and there are always emails being sent containing advise. It's also great, because every penny you pay goes towards paying off your debts. They do not take a fee. Reviewed on: 17th May 2024

Stepchange really helped me to see a way forward wit...

Stepchange really helped me to see a way forward with my debts. They took away all the stress and worry and worked out a payment plan that was affordable for me. I would highly recommend them to anyone needing help with their debts .. Reviewed on: 17th May 2024

Very supportive and welcoming.

Very supportive and welcoming. I was put at ease, spoken to respectfully and made to feel worthwhile- at a time when I felt worthless, worried and concerned about my situation. Very grateful. Reviewed on: 17th May 2024

StepChange, the first step to be debt free.

i told Step change all my details and they worked out what i could afford.I don't worry about paying my bills anymore and i know the debt that Step change is paying off is coming down slowly but surely. A big weight has been lifted off my shoulders so a big thank you goes out to Step change and all its staff. Reviewed on: 17th May 2024

A life line in my time of need!

Step change have been a life line to me when I needed it most! .I have found the process easy to deal with, their agents are empathetic and have made my entire experience easier to deal with. I would highly recommend their services. Reviewed on: 17th May 2024

Give StepChange a chance to help

After being made redundant and falling behind on multiple payments to lenders,I contacted StepChange who helped me start and set up the process to becoming debt free. The process was amazing from start to finish and all the steps explained clearly asto how to move foward and what action to take next. Wish I didn't wait along as I did before making contact, if your in any financial predicament definitely give StepChange a call! Thanks to StepChange I am now completely debt free thanks to the manageable payment plan they help put in place. Hats off to StepChange and all the employees there, you legend's! Reviewed on: 17th May 2024

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