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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Simple, stress free financial help

I found myself in financial difficulty during & after Covid & was in a very bad place mentally. Step Change made the process of entering into a debt management plan very simple and stress free. By having the courage to reach out to Step Change it has enabled me to reduce my stress around my finances, which has helped me so much mentally. I could not recommend them highly enough. Reviewed on: 17th May 2024

When in debt,

When your in debt, you worry and having a voice that is sympathetic and experienced to help you deal with the situation, it's a blessing in disguise. Reviewed on: 17th May 2024

When I first contacted stepchange it was a very upse...

When I first contacted stepchange it was a very upsetting time. I wasn't made to feel bad or judged in any way. I will be debt free in under a year thanks to stepchange. Its easy to record expenditure on your yearly review, and there are always emails being sent containing advise. It's also great, because every penny you pay goes towards paying off your debts. They do not take a fee. Reviewed on: 17th May 2024

Stepchange really helped me to see a way forward wit...

Stepchange really helped me to see a way forward with my debts. They took away all the stress and worry and worked out a payment plan that was affordable for me. I would highly recommend them to anyone needing help with their debts .. Reviewed on: 17th May 2024

Very supportive and welcoming.

Very supportive and welcoming. I was put at ease, spoken to respectfully and made to feel worthwhile- at a time when I felt worthless, worried and concerned about my situation. Very grateful. Reviewed on: 17th May 2024

StepChange, the first step to be debt free.

i told Step change all my details and they worked out what i could afford.I don't worry about paying my bills anymore and i know the debt that Step change is paying off is coming down slowly but surely. A big weight has been lifted off my shoulders so a big thank you goes out to Step change and all its staff. Reviewed on: 17th May 2024

A life line in my time of need!

Step change have been a life line to me when I needed it most! .I have found the process easy to deal with, their agents are empathetic and have made my entire experience easier to deal with. I would highly recommend their services. Reviewed on: 17th May 2024

Give StepChange a chance to help

After being made redundant and falling behind on multiple payments to lenders,I contacted StepChange who helped me start and set up the process to becoming debt free. The process was amazing from start to finish and all the steps explained clearly asto how to move foward and what action to take next. Wish I didn't wait along as I did before making contact, if your in any financial predicament definitely give StepChange a call! Thanks to StepChange I am now completely debt free thanks to the manageable payment plan they help put in place. Hats off to StepChange and all the employees there, you legend's! Reviewed on: 17th May 2024

After a difficult period in my life, I found myself...

After a difficult period in my life, I found myself unable to deal with debt I had incurred. I had many sleepless nights worrying about how I could get myself out of my mess. I was embarrassed & could not turn to my family for help. A work colleague just happen to ask me if I was OK, I opened up & he pointed me in the direction of Step change. I plucked up the courage to phone & my phone call was answered with an understanding gentle voice. After going through all my financial details & outgoings, which included all the little things we forget about. A manageable re payment plan was put in place for me, which this is reviewed every 12 months or sooner if needed. Step change has taught me to budget alongside paying off my debt. I am proud to say I will be debt free by Feb 2025. I also have the tools & knowledge to never get myself in this position again - all through Step Change. Reviewed on: 17th May 2024

Friendly staff, providing good solutions for debt

Friendly staff, providing good solutions for debt Reviewed on: 17th May 2024

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