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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16552 reviews)

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4.95

Based on 16,552 reviews, last reviewed 9th May 2026

88350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They absolutely changed my life Before I was told about step change or CCCS as it was, I was absolutely terrified of letters, phone calls or even a knock on the door. My neighbour to... Read more Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16552)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

I now feel that my situation is under control ...

I now feel that my situation is under control and being managed without me fretting and worrying about it,it is still hard but I have peace of mind and have been helped enormously.I had felt that I would lose everything but was supported to get things under control. Reviewed on: 1st May 2024

When I was first starting to get my debts in order I...

When I was first starting to get my debts in order I was constantly worrying about how I would manage to pay it off but thankfully step change helped me see I could pay them off with a dmp and were there every step of the way. I have now paid over half of my total debts off and will have cleared them all in full before long all thanks to this amazing charity. Reviewed on: 1st May 2024

Step change have been very helpful over the years, t...

Step change have been very helpful over the years, they have been able to help me put my mind at rest with excellent support. Reviewed on: 1st May 2024

Helped me get my debts down

Helped get my debts down to manageable payments enabling me to nearly clear my debts Reviewed on: 1st May 2024

Service is very good and helpful

Service is very good and helpful Reviewed on: 1st May 2024

Amazing service helped me out no end with my debts f...

Amazing service helped me out no end with my debts from putting me into a breathing space to setting up a debt management plan for me Reviewed on: 1st May 2024

Always friendly and helpful and full of good advice

Always friendly and helpful and full of good advice Reviewed on: 1st May 2024

First class advice and support

I will forever be grateful for the help and support I have been given by the staff at Stepchange. My creditors stopped harassing me for payment, the interest and additional charges stopped after a couple of months and I pay an affordable monthly amount. I highly recommend anybody struggling with debt to contact them Reviewed on: 1st May 2024

Absolutely outstanding don’t know where I would be w...

Absolutely outstanding don’t know where I would be without them Reviewed on: 1st May 2024

Very helpful

Helped me also managing my stress easier now thank you Reviewed on: 1st May 2024

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