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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16486 reviews)

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4.95

Based on 16,486 reviews, last reviewed 8th May 2026

85100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

LIFE SAVERS Gone from worry and sleepless nights, to a call which literally changed everything. Cannot recommend them highly enough. Go on, what harm can it poss... Read more Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16486)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Life changing, truly wonderful and caring service

Life changing, truly wonderful and caring service Reviewed on: 1st May 2024

The whole experience was first class.

The whole experience was first class. I feel truly grateful to have had the team on my side at a time when I couldn't see a way forward. Reviewed on: 1st May 2024

Take the first step

Being embarrassed about my debt stopped me doing anything about it sooner, I wish I knew how easy and non judgmental the team was, they understood totally and was very respectful and helpful, I should have done it sooner Reviewed on: 1st May 2024

Do it! You won’t regret it.

Being able to do the whole thing online is such a huge benefit if, like me you struggle to talk with people about debt, because you feel ashamed. Dealing with StepChange is very straightforward and after it was all done and approved, it lifted such a huge weight off my shoulders. Reviewed on: 1st May 2024

Peace of mind, trust, satisfaction

Peace of mind, trust, satisfaction Reviewed on: 1st May 2024

Step change has to a heavy load of my shoulders shou...

Step change has to a heavy load of my shoulders should have done it a long time ago Reviewed on: 1st May 2024

They are so friendly and helpful.

They are so friendly and helpful. I never intended to get into debt but Stepchange were there when I needed them. Reviewed on: 1st May 2024

Friendly & approachable

Friendly staff put you at ease, are supportive & helpful & took a massive weight off my shoulders Reviewed on: 1st May 2024

Excellent support and service

Everything has been excellent although sometimes getting a response to a query takes a while which can be frustrating as it can become quite urgent. Reviewed on: 1st May 2024

I went off the Financial Rails in a big way after my...

I went off the Financial Rails in a big way after my wife Died and stupidly got myself deep in debt. The best decision I made was contacting Stepchange and after a thirough review a Debt Management Plan was recommended...I have paid off well over half of what I owed and this unlike an IVA doesn't line the administrators pockets and yhe freezing of interest is a god send...Highly Recommend Stepchange. Reviewed on: 1st May 2024

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