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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16564 reviews)

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4.95

Based on 16,564 reviews, last reviewed 10th May 2026

88900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16564)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Life savers

When I got into debt 6 years ago I was so stressed and didn’t see a way out. I found out about step change on the internet and gave them a call. I was put at ease immediately and felt that they wanted to help me get back on the right track. They took all my worries away and came up with a repayment plan suitable to my situation at the time. Every time I wanted to change my budget or ask for a reduction in payments due to being out of work they were so helpful. I can’t recommend them enough, they saved my life so to speak. Reviewed on: 1st May 2024

Lifesavers

After getting into debt I didn’t know where to turn. I was recommended Stepchange by a colleague and contacting them was the best thing I’ve ever done. I am now just two payments away from clearing all my debts and the relief is immense Reviewed on: 1st May 2024

Contacted Stepchange after spending some considerabl...

Contacted Stepchange after spending some considerable amount of time with spiralling debts, couldnt see a way out and it was starting to have a negative effect on mine and my families health, contacted Stepchange and they were very helpful and understanding , contacted the relevant companies after we completed the budget plans etc then got the appropriate scheme in place, highly recommended if you are struggling !!!! Reviewed on: 1st May 2024

Step change has been a lifesaver

Step change has been a lifesaver Reviewed on: 1st May 2024

Contact them today if you have debt problems

After years of stress and debt going nowhere due to interest payments eating up all of the money I was paying back, Stepchange has been life changing. They worked out a workable plan and contacted all of my creditors to arrange a freeze on interest. All my dealings with them have been supportive and friendly. I only wish I had heard about them years ago. Reviewed on: 1st May 2024

Really helpful and if they hadn’t I would have gone...

Really helpful and if they hadn’t I would have gone under. Reviewed on: 1st May 2024

I was struggling to paying all bills after I contac...

I was struggling to paying all bills after I contacted step change and I’m very grateful them they are very helpful , Reviewed on: 1st May 2024

Had a very happy experience with Stepchange, staff v...

Had a very happy experience with Stepchange, staff very helpful and knowledgeable Reviewed on: 1st May 2024

I was getting worried about debt Iv got my daughter...

I was getting worried about debt Iv got my daughter to thank she helped me sort it out but stepchange have been great I’m now able to sleep at night knowing it will be paid off eventually Reviewed on: 1st May 2024

The staff are caring and not judgemental

The staff are caring and not judgemental Reviewed on: 1st May 2024

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