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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

I contacted stepchange I was in a lot if debt.

I contacted stepchange I was in a lot if debt. They put me at ease straight away and I went onto a Debt management plan. I felt a ten ton weight had been lifted of my shoulders. I would urge anyone to contact stepchange and become debt free. Reviewed on: 16th May 2024

Helped me when I needed it most.

Helped me when I needed it most. Reviewed on: 16th May 2024

Struggled a lot to reduce my debt until I met step c...

Struggled a lot to reduce my debt until I met step change. Reviewed on: 16th May 2024

Helpful and reassuring right from the start

Helpful and reassuring right from the start Reviewed on: 16th May 2024

Excellent recommendation

Outstanding service and friendly team Reviewed on: 16th May 2024

Diagnosed with a Terminal illness !

20k worth of Debt due to being Diagnosed with a Terminal illness and recently being given 12 months to live, so I went to step change because I couldn’t see a way out of my debt. Reviewed on: 16th May 2024

StepChange Debt charity Review

I contacted StepChange a few months ago to get help with my finances. I have struggled with debts for the past 2 years,and I was scared and embarrassed to discuss my financial worries with anybody. I am so relieved I contacted StepChange who, aside from recently setting up my Debt Management Plan, have offered non-judgmental, professional help and have been there for me every step of the way (by phone/email) to support me and reply to any queries I might have. It's a long way to go before I can be officially debt-free, however I can now see the light at the end of the tunnel (almost!). I wake up every morning knowing that no creditors are chasing me for unpaid bills, and this to me is one of the best feelings ever - the anxiety is gone. Being debt-free will take time, but I know that I can always count on StepChange's professional support should any difficulties arise on the way Reviewed on: 16th May 2024

I was overwhelmed by my debt and couldn't see a way...

I was overwhelmed by my debt and couldn't see a way out. A friend mentioned debt management. The lady I spoke to at StepChange was wonderful - so kind and helpful and understanding - not at all judgemental. My debt management plan has, quite literally, changed my life. I was constantly worring and having to get into more debt because I was spending so much money trying to pay off debts! My debt is being paid off slowly but surely and I can sleep at night. Reviewed on: 16th May 2024

Lovely staff who put you at ease through worrying ti...

Lovely staff who put you at ease through worrying times, stress levels now low and can concentrate on daily life instead of worrying about debts. Thank you stepchange. Reviewed on: 16th May 2024

Changed my life around

Made me feel so much better about.my situation, improving my mental health. Didn't know which way to turn and was getting deeper and deeper into debt because of the interest. Stepchange made it so easy and not embarrassing at all to sort out a debt repayment plan. They are also always there to help if needed. Fantastic, understanding staff. Reviewed on: 16th May 2024

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