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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Lovely staff who put you at ease through worrying ti...

Lovely staff who put you at ease through worrying times, stress levels now low and can concentrate on daily life instead of worrying about debts. Thank you stepchange. Reviewed on: 16th May 2024

Changed my life around

Made me feel so much better about.my situation, improving my mental health. Didn't know which way to turn and was getting deeper and deeper into debt because of the interest. Stepchange made it so easy and not embarrassing at all to sort out a debt repayment plan. They are also always there to help if needed. Fantastic, understanding staff. Reviewed on: 16th May 2024

Great provider

Very easy to negotiate a solution to my problems. Reviewed on: 16th May 2024

Less stressful

Stepchange had made me handle my debts much more eaiser. They also helped with dealing with my finances. There is still a lot to do but they are helping me work things out which is always easier when someone helps. Reviewed on: 16th May 2024

Very helpful

Stepchange are helping me with my DMP and I have found the process easy and stress free Reviewed on: 16th May 2024

Very helpful, I was in critical situation, still am,...

Very helpful, I was in critical situation, still am, Very helpful Reviewed on: 16th May 2024

Debt Management

They have been excellent in helping me sort my financial situation out Reviewed on: 16th May 2024

Thank you

Really helped me get debt under control. They took the stress and worry away Reviewed on: 16th May 2024

Straight Forward, Positive Solutions.

Straight forward, clear and concise resulting in the most positive and helpful solution(s), tailored towards each individual and their circumstances. Reviewed on: 16th May 2024

No problems, very friendly people.

No problems, very friendly people. Reviewed on: 16th May 2024

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