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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16533 reviews)

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4.95

Based on 16,533 reviews, last reviewed 9th May 2026

87450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

With debts being an issue and needing to resolve the... With debts being an issue and needing to resolve the endless letters, calls chasing for another payment. Step change addressed all this and took away ... Read more Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16533)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Do it! You won’t regret it.

Being able to do the whole thing online is such a huge benefit if, like me you struggle to talk with people about debt, because you feel ashamed. Dealing with StepChange is very straightforward and after it was all done and approved, it lifted such a huge weight off my shoulders. Reviewed on: 1st May 2024

Peace of mind, trust, satisfaction

Peace of mind, trust, satisfaction Reviewed on: 1st May 2024

Step change has to a heavy load of my shoulders shou...

Step change has to a heavy load of my shoulders should have done it a long time ago Reviewed on: 1st May 2024

They are so friendly and helpful.

They are so friendly and helpful. I never intended to get into debt but Stepchange were there when I needed them. Reviewed on: 1st May 2024

Friendly & approachable

Friendly staff put you at ease, are supportive & helpful & took a massive weight off my shoulders Reviewed on: 1st May 2024

Excellent support and service

Everything has been excellent although sometimes getting a response to a query takes a while which can be frustrating as it can become quite urgent. Reviewed on: 1st May 2024

I went off the Financial Rails in a big way after my...

I went off the Financial Rails in a big way after my wife Died and stupidly got myself deep in debt. The best decision I made was contacting Stepchange and after a thirough review a Debt Management Plan was recommended...I have paid off well over half of what I owed and this unlike an IVA doesn't line the administrators pockets and yhe freezing of interest is a god send...Highly Recommend Stepchange. Reviewed on: 1st May 2024

Helped me when I was desperate to sort out my debts...

Helped me when I was desperate to sort out my debts caused by a family emergency Reviewed on: 1st May 2024

I was in a very bad place with debt I reached out to...

I was in a very bad place with debt I reached out to stepchange and now am nearly debt free Reviewed on: 1st May 2024

Took a load of weight off my shoulders

Took a load of weight off my shoulders Reviewed on: 1st May 2024

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