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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16353 reviews)

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4.95

Based on 16,353 reviews, last reviewed 7th May 2026

78750% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Let Step Change put your mind at rest I was so scared in the days running up to me contacting Step Change. But as soon as I contacted them, everything got so much better. They were so help... Read more Reviewed on: 7th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16353)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

A real life-saver!

A real life-saver! A great professional and understanding team. Reviewed on: 1st May 2024

You are all amazing at step change you made my life...

You are all amazing at step change you made my life worth living. I have recommended you to so many people over the years I have never had to worry or deal with any of my creditors myself. THANK YOU ALL SO VERY MUCH. Reviewed on: 1st May 2024

Life changing support from Step Change

Step Change have been amazing in providing a service that really does help you get out of a spiralling debt cycle. With their online forms easy to complete and their calculations, which determine an affordable pay back personal monthly plan, I am dramatically reducing my debt each year. I would highly recommend Step change as there are no hidden fees, what you pay goes all towards your debts. Thank you step change, my financial future is much brighter now. Reviewed on: 1st May 2024

Stepchange helps

I needed support and stepchange as given me my confidence in my financial situation and helped me get back on my feet Reviewed on: 1st May 2024

The good people

Without stepchange I would not be where i am today.....debt free and my life has totally turned around.. These people put a stop to the pushy phone calls and the letters demanding money and they do not judge you on how much you owe. Thank you for being in my corner all through the years StepChange Reviewed on: 1st May 2024

Debts and me mental heath , was getting too much ste...

Debts and me mental heath , was getting too much step change have helped with controlling my debts and payments , still long way to go with my health but the help step change has provided helps me to try and move forward without the extra worry Reviewed on: 1st May 2024

Best thing I did

Treat you with respect not money-making they are a charity saved me many sleepless nights! Everything can be done online and managed the same way an absolute life saver don’t put it off get online or call now Reviewed on: 1st May 2024

brilliant

very helpful and easy to talk to, non judgemental and online is very easy Reviewed on: 1st May 2024

Feel in despair

My husband and I felt swamped in debt. We couldn't manage from month to month. Going through covid and then the coat of living crisis, we felt lost. Step change helped manage our finances and stopped the companies we owed, putting interest on, so we could pay off what we owed. We are now debt free. Thank you x Reviewed on: 1st May 2024

Stepchange helped me to see a way forward, I am now...

Stepchange helped me to see a way forward, I am now able to manage my money and very close to successfully paying my debts off. I am very grateful to Stepchange it is a much needed service. Thank you for letting me see a way forward out of debt. Reviewed on: 1st May 2024

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