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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16542 reviews)

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4.95

Based on 16,542 reviews, last reviewed 9th May 2026

87850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Extraordinarily helpful team and non judgemental Extraordinarily helpful team and non judgemental Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16542)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Felt embarrassed about speaking to a person about my...

Felt embarrassed about speaking to a person about my debt but I decided to look up stepchange online and complete the full application in online. They were brilliant from the start. I told them the debt I had. They gave me some breathing space so my creditors could give me time to sort out the finances and have managed the whole thing for me. Contacting my creditors and telling them what I can afford and any questions I managed to fjnd the answer on their website but if I needed to call , the one time I did need to to explain a bit of detail they were super. Literally saved my life Reviewed on: 1st May 2024

I am happy stepchange is helping me be debt free and...

I am happy stepchange is helping me be debt free and its good for statements etc Reviewed on: 1st May 2024

Stepchange helped me do the right thing

If I hadn’t spoken to Stepchange I would have been using a company who would have charged me over £7,000 to do similar tasks , thankfully Stepchange helped me for free Reviewed on: 1st May 2024

Saved my life

My experience has been very smooth and comfortable using step change. I have been reassured every step of the way and feel empowered by the support and prospect of clearing/managing my debt. Reviewed on: 1st May 2024

Thank You

Great service and very kind and compassionate. Reviewed on: 1st May 2024

An amazing service

So easy to use, totally stress free. Really couldn't recommend their service highly enough. Reviewed on: 1st May 2024

Exceptional StepChange team

The StepChange team are extremely knowledgeable and supportive to those who are following a debt management programme. I could not rate them high enough. The team do not judge you but instead work with you to form a budget to work to that helps you pay off your debt. StepChange give you budgetary advice that helps you stay out if debt. All the customer service advisers I have dealt with over 4 years have all been exceptional. If you are struggling with debts then you need to use this company. Best in class. The feeling of being debt free feels amazing. Reviewed on: 1st May 2024

I never felt judged for the amount I owed and the ci...

I never felt judged for the amount I owed and the circumstances I had got into. They helped set up a plan and when I struggled once they were so kind and helpful Reviewed on: 1st May 2024

Competent, empathetic solution provider

Competent, empathetic staff who listen without prejudice, provide effective solutions in a timely manner. Reviewed on: 1st May 2024

Fantastic Ongoing Support

Stepchange have been fantastic from the first phone call to their on-going support & help. Have helped me & my family to live again & hopefully only 1 year left & all my debt will be clear Reviewed on: 1st May 2024

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