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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16552 reviews)

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4.95

Based on 16,552 reviews, last reviewed 9th May 2026

88350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They absolutely changed my life Before I was told about step change or CCCS as it was, I was absolutely terrified of letters, phone calls or even a knock on the door. My neighbour to... Read more Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16552)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Step Change changed my life

I was at crisis point facing a very dark tunnel, not knowing what to do, who to turn to or where to go. I was recommended to seek financial help but was only faced with options I felt would worsen my situation...until I found Step Change. They not only helped me work through my budget, they offered advise on how I was to deal with the debt collectors and took the burden away which a huge help as I was not in a position to do it myself. Throughout my plan Step Change have helped me with every step, all the price increases and difficulties with managing my finances. I can see the light at the end of the tunnel now and feel able to manage my finances for when my plan comes to an end. Please, if you're struggling reach out, they will change your life! Reviewed on: 1st May 2024

Helped me get my life together sorted all my debt th...

Helped me get my life together sorted all my debt the staff are very helpful and understanding thanks for everything Reviewed on: 1st May 2024

Excellent Service

Great service. Very helpful and keep helping you once plan is running and some companies still keep contacting you. Reviewed on: 1st May 2024

Stepchange has been life changing for me!

Stepchange has been life changing for me, they have helped and supported me to pay my debt off in a fair and realistic way which is easy to manage. The whole process has been straightforward and not stressful. Can't recommend enough. Reviewed on: 1st May 2024

Step change Charity have been amazing from the get g...

Step change Charity have been amazing from the get go, I was struggling with a build up of debts and just didn't know what to do. Someone put me in the direction of step change and what a change it has been. They sort out everything even contacting existing debt collectors to ease it all. Thank you Srep change, Highly recommended Reviewed on: 1st May 2024

Thank you Stepchange

After many worrying restless nights feeling I was drowning under the weight of the interest occurring from credit card debt, I was told about step change and it was amazing they helped me enormously bringing more manageable payments and a solution to getting more realistic payments and halting crippling interest charges. The lady I spoke to was amazing she had knowledge and empathy and soon got things going I have nothing but gratitude and now see a way out I encourage anyone feeling great stress around debt to get in touch with Step Change. Reviewed on: 1st May 2024

My debt was getting out of hand

My debt was getting harder to pay each month, and keep on top of Step change made it so I was no longer worried that it would get out of hand unmanageable. There staff were so helpful. Reviewed on: 1st May 2024

Changed my life in having Stepchange available to su...

Changed my life in having Stepchange available to support me; communication was great, I was able to do everything online too, which eased my anxiety due to embarrassment of getting into so much debt Reviewed on: 1st May 2024

Very good

I'm on debt management 3 years and I'm happy, it's make my live more easy and less stressful. Reviewed on: 1st May 2024

Stepchange are a charity they do not charge you

Stepchange are a charity not a money making “financial services” company. It breaks my heart that if you Google Stepchange the first listings are paid for to try and take you away from a charity and into the hands of services some of who will refinance your debt but also make money from you! Make sure you only go to the genuine STEPCHANGE website as they will do everything then can to help without charging you a penny!! Reviewed on: 1st May 2024

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