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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

..Excellent debt management company

Well from day one they have listened to me firstly , secondly they explained their options for me and gave me time to think it over . Once I gave them the route I would like to take they made sure it was what I wanted to do, then we got straight to it . Now I am ill I can't always spk properly or type so it's hard for me to do the reviews they have been so paitient and understanding with me . What more can you ask for brilliant and lovely understanding team of workers thank you so much Step debt management . Reviewed on: 16th May 2024

Non judgemental sound advice

I was seeking debt advice and from the first moment i was not judged and given advice on what to do/expect. Given options to suit my needs. Advised on what happens all throughout the process of entering a debt management plan. Given advice when phoning with concerns about letters received from creditors. Overall experience was 5 STAR rating. Reviewed on: 16th May 2024

My experience with StepChange began just over2 years...

My experience with StepChange began just over2 years ago, I'd gotten myself into serious trouble maxing out 2 credit cards and running up a sizeable overdraft with my bank which had left me over £15,000 in debt. Ironically it was a letter from one of my creditors that first brought StepChange to my attention and I'm really happy it did. This wasn't an easy way out or a promise to write off my debts but rather a means to consolidate and manage repayment in an affordabe way . StepCnge helped me to create a detailed report of all my outgoings and contacted all my creditors , on my behalf, with a repayment plan based on what I coula afford. It is such a weight off your mind knowing you have such a profesisonal organisation in your corner and although it hasn't always been easy and I still have over a year to go to be totally debt free, I think deciding to use StepChange was one of the best decisions I ever made. Reviewed on: 16th May 2024

Very friendly, helpful and polite staff

Very friendly, helpful and polite staff who put themselves in customers situation and find the best suitable solution Reviewed on: 16th May 2024

Stepchange give peace of mind and help to resolve yo...

Stepchange give peace of mind and help to resolve your debt problems. Reviewed on: 16th May 2024

If it wasn’t for StepChange

StepChange has actually saved and changed my life! Thank you from the bottom of my heart! Reviewed on: 16th May 2024

Step Change doesn't judge you.

I can't thank Step Change enough. Having their non judgmental advice has been invaluable and it was just a huge relief after I first made contact and started to manage my debt. Reviewed on: 16th May 2024

Excellent can’t say enough about these wonderful peo...

Excellent can’t say enough about these wonderful people kind ,Friendly caring. Patient I wish I contacted these years ago .Don’t hesitate . Reviewed on: 15th May 2024

Can't recommend StepChange highly enough!

Brilliant company with wonderful, compassionate and supportive staff. They've helped me clear a huge debt in 7 years and I feel I'm getting my life back on track! Reviewed on: 15th May 2024

They really supported me when I was very depressed a...

They really supported me when I was very depressed and couldn’t see a way out, they dealt with everything for me, I just give them the info they requested and they sorted it all out into a manageable payment method the relief of this has been life changing and even helped me to budget my money better so now I can manage moving forward and I am forever grateful for the support. Thanks step change Reviewed on: 15th May 2024

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