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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16360 reviews)

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4.95

Based on 16,360 reviews, last reviewed 8th May 2026

79100% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The discussion was very detailed and thorough, not f... The discussion was very detailed and thorough, not feeling rushed at all. Various options were presented, and the most suitable solution was provided ... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16360)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

£42,000 of debt

In 2017 I was suffocating under a mountain of debt. Stepchange was recommended to me by a friend , as they had received help and were successfully managing their own plan. I had nothing left to lose so I took the plunge and made the call. It is without doubt the best decision I made, no judgement, no criticism only help and support. My debt was over 40k! But here I am, almost exactly 7 years later and in 2 more months I will be debt free. It's not been easy, I won't lie to you. It's like everything in life that's worthwhile, you need to work at it. If, like me you are struggling, alone and feel like you are unable to manage your repayments to multiple creditors and worried that the next knock at the door is the bailiffs? Then pick up the phone and get started on the path to being debt free. Please don't struggle, Stepchange are amazing and will help you. Reviewed on: 1st May 2024

Straight Forward

From the first contact has been straight forward, have had a couple of bumps on the way but by talking to Stepchange manged to sort them out. Reviewed on: 1st May 2024

Brilliantly helpful and reassuring service

It was so easy to use the website and my life has been so much easier since. Only had a couple of occasions to speak to some directly. This was very straightforward and I received friendly, helpful advice and reassuring advice. Being able to access my plan online at the touch of a few buttons whenever I want to or need to update details is a god send. Reviewed on: 1st May 2024

Fantastic

So helpful and empathetic and putting my very stressful worries behind me. Eternal thanks and recommended to anyone who feels there’s no way forward Reviewed on: 1st May 2024

Considerably improved position

Step change have changed my financial situation considerably. For the first time in years, I see a stable financial footings moving forward. Reviewed on: 1st May 2024

Friendly supportive and caring

Very friendly caring supportive from the moment I contacted them every time I have contacted them they have always been very helpful and caring and have always managed to resolve everything in a friendly professional way Reviewed on: 1st May 2024

They helped a great deal.

They helped a great deal. I suffer from depression and panick attacks. I was so anxious but the people were very supportive and took there time to answer my questions. The were professional and helped a lot. Thank you. Reviewed on: 1st May 2024

7 years in from 40K in debt to under 5K best thing I...

7 years in from 40K in debt to under 5K best thing I’ve ever done Reviewed on: 1st May 2024

The whole process was very smooth from start to fini...

The whole process was very smooth from start to finish and therefore a lot of stress and worry was taken away from me, which is obviously a huge relief. I would wholeheartedly recommend stepchange to friends and family if they are in a similar situation to myself Reviewed on: 1st May 2024

StepChange have transformed my life

Stepchange have taken the burden of my debts and compacted them. They have done everything for me and it has taken so much stress and anxiety away, as i just didn't know what to do and was becoming ill because of my debts. Reviewed on: 1st May 2024

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