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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Didn't know where to turn with my debt, got in touc...

Didn't know where to turn with my debt, got in touch with Step change and talked to an adviser about my debt. Can of the phone with such a weight of my shoulders. Life changing. Reviewed on: 15th May 2024

I cannot thank you enough for helping me when I need...

I cannot thank you enough for helping me when I needed most. That was the time when you feel that there is no way out. Your organisation and people that work there are most amazing people with a good heart. You are changing people’s life. You are showing people ( families, olders , young ) don’t give up , there is way out of this situation. For those people who are not sure , please getting touch with Step Change , you will not be judged and you will get help that will suit your situation. Thank you , please continue your amazing work. Reviewed on: 15th May 2024

Helped me when I was at my most vulnerable without j...

Helped me when I was at my most vulnerable without judgment. I was left feeling confident and secure. I was scared to ask for help, but they held my hand and helped me to make a new start. Thank you! Reviewed on: 15th May 2024

Best Debt Management Ever

There adviser's are very professional and listen to you and give you the best options for your situation, I am a very independent and private person and could not believe I had got myself in such a financial situation. I had become very withdrawn and depressed. StepChange were fantastic, put me at ease and explained everything, helped me do my cost list and debt list got in touch with the companies and let them know how much I could afford to pay back each month, I wish I had done it sooner and not let my pride get in the way.. Reviewed on: 15th May 2024

The best at what they do!

Step change gave me hope again in what was a very dark financial moment in my life. Took alot of pressure off my back and dealt with all my creditors. Cant thank them enough!!! Reviewed on: 15th May 2024

My ex partner took out a lot of debt in my name, ste...

My ex partner took out a lot of debt in my name, step change helped put it all in to one affordable payment each month based on what I could afford Reviewed on: 15th May 2024

Debt management

Sorted out an affordable debt management plan, been paying for years and any changes are dealt with promptly. Would definitely recommend as I was struggling to make ends meet before contacting them Reviewed on: 15th May 2024

Extremely helpful and understanding

Extremely helpful and understanding Reviewed on: 15th May 2024

Great people who help when it is really needed and y...

Great people who help when it is really needed and you might not know what to do. Reviewed on: 15th May 2024

Don’t worry be honest sleep well do t worry

I have been assisted by this company for a few years owing many thousands and spirling debt they have helped me to manage it and sleep at night without worrying about money to pay debts Reviewed on: 15th May 2024

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