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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14569 reviews)

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4.95

Based on 14,569 reviews, last reviewed 10th Jun 2025

327300% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing, listened to my financial difficulties and c... Amazing, listened to my financial difficulties and consolidated all my debts into one affordable payment. Reviewed on: 10th June 2025

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14569)

Review of the StepChange, Debt Management:

They helped me deal with creditors that were refusin...

They helped me deal with creditors that were refusing to help. I Went from stressing about money all of the time and now I can afford to pay everyone an affordable amount and still live. Reviewed on: 1st May 2024

I spent every night for months trying to make everyt...

I spent every night for months trying to make everything work money wise for my situation but it never would, I was crying every night and buying for food and fuel on credit cards. These people where my last resort, that was my downfall. They should have been the first place I went to! If I had I would be in less debt but trying to admit you can't do it anymore is the hardest part. Without these people my family would be homeless and I don't know where we would be. It took two months to sort my account out and get up and running and the hardest part for me was phoning up and talking to a different person each time but otherwise it was all positive. Reviewed on: 9th June 2025

So Helpful

Helpful Realistic Non-judgemental Reviewed on: 9th June 2025

very helpful with supporting what was needed and goo...

very helpful with supporting what was needed and good customer relations Reviewed on: 9th June 2025

Just follow their guidance

I was literally scared but reassured it was the right thing to do. The various people I spoke with were lovely. Reviewed on: 9th June 2025

Blown away by kindness and empathy

kind, caring, compassionate - understanding. non judgemental. Reassuring Reviewed on: 9th June 2025

Kind, calm, non-judgemental and knowledgeable.

The staff are fantastic - I was very weepy and anxious when I finally got in touch with them, and they were so kind, non-judgemental, helpful and calm. They have made the process of sorting out my debt really simple. They explain everything, and are supremely patient. I recommended them to a friend years ago, and they were great then too. And now I've become a customer, I know first hand how helpful and knowledgeable they are. Reviewed on: 9th June 2025

Excellent service and help with anything I have aske...

Excellent service and help with anything I have asked would definitely encourage people in same situation to seek help. Reviewed on: 9th June 2025

They helped manage my debt, reducing stress levels,...

They helped manage my debt, reducing stress levels, good caring staff Reviewed on: 9th June 2025

Experience with StepChange is really good.

Experience with StepChange is really good although you have to wait a minute depending on the time you call to report an issue. But most of the issues can be resolved without calling on the platform. Reviewed on: 9th June 2025

Very kind and understanding staff that dealt with me...

Very kind and understanding staff that dealt with me at my lowest emotionally and suffering mental health Reviewed on: 9th June 2025

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