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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

They lifted the weight from my shoulders

They were kind and non judgemental on the phone and set up a payment plan for me Reviewed on: 15th May 2024

Excellent service

Excellent service, helpful team, easy to apply online and manage account Reviewed on: 15th May 2024

Excellent Debt Management Services

I recently had the pleasure of working with StepChange for my debt management needs, and I couldn’t be happier with the results. From start to finish, their team was professional, knowledgeable, and genuinely caring. 1. Expert Guidance: The counselors at StepChange took the time to understand my financial situation thoroughly. They provided personalized advice and created a customized plan that addressed my specific needs. Their expertise helped me regain control over my finances. 2. Clear Communication: Throughout the process, communication was clear and transparent. I received regular updates on my progress, and any questions I had were promptly answered. It’s refreshing to work with an organization that values open communication. 3. Reduced Stress: Dealing with debt can be incredibly stressful, but StepChange made the experience much more manageable. Their compassionate approach and commitment to helping clients succeed made all the difference. 4. Positive Results: Thanks to their efforts, I’ve seen significant improvements in my financial situation. The debt management plan they put in place has allowed me to pay off my debts systematically while minimizing interest charges. In summary, I highly recommend StepChange for anyone seeking reliable debt management services. Their professionalism, expertise, and genuine care for their clients set them apart. If you’re looking for a partner to guide you toward financial freedom, look no further! Reviewed on: 15th May 2024

Step change take care of all my debts together in on...

Step change take care of all my debts together in one monthly payment Reviewed on: 15th May 2024

Great service and has really helped me though out my...

Great service and has really helped me though out my process, makes things simple and eased the pressure.From the start of the process step changed didn't judge and guided me through difficult times. Reviewed on: 15th May 2024

They very helpful they never judge you for your circ...

They very helpful they never judge you for your circumstances. Reviewed on: 15th May 2024

Helped us sort out our debts sends regular updates a...

Helped us sort out our debts sends regular updates and helps duting anual reviews Reviewed on: 15th May 2024

Really helpful .

Really helpful . Such a relief to have stepchange help Reviewed on: 15th May 2024

They have made my life so much better and easier to...

They have made my life so much better and easier to manage my finances god send Reviewed on: 15th May 2024

Great experience

Easy to use and straightforward website.Everyone I contacted at StepChange was helpful, respectful , empathetic and polite. Reviewed on: 15th May 2024

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