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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16628 reviews)

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4.95

Based on 16,628 reviews, last reviewed 11th May 2026

92000% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing great From the moment I phoned them a massive weight had been lifted from me Reviewed on: 11th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16628)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Don’t be afraid to reach out to stepChange and get y...

Don’t be afraid to reach out to stepChange and get your debts in control. They been great so far, I have 4 more payments (hopefully) left until I will be debt free and all thanks for StepChange. Reviewed on: 1st May 2024

Fantastic helpful people!

Fantastic helpful people! No judgement, just great help and advice. They take the weight off your shoulders and let you sleep easy knowing everything is under control. Thoroughly recommend. The best time to sort your debt out is yesterday but today is better than tomorrow. Sort it know and rest easy. Stepchange will help. Reviewed on: 1st May 2024

How to pay what you owe.

Been a client of StepChange for a number of years. I did not want to go down the IVA route I wanted to pay what I owed. With StepChanges help I have cleared my original debt of £65K down to £11K currently owed. They are very helpful and understanding. Reviewed on: 1st May 2024

Great service and always professional advice.

Great service and always professional advice. Easy to talk too and to access the service. They never make you feel uncomfortable in difficult circumstances. Reviewed on: 1st May 2024

I was lost and did not know how I was going to cope.

I was lost and did not know how I was going to cope. StepChange was suggested to me by my bank .i phoned them and have not looked back since I got my first good nights sleep . They do not judge you in anyway and are very friendly and super helpful cannot recommend them high enough . Thank you StepChange Reviewed on: 1st May 2024

All completed online

All completed online with no embarrassing phone calls to discuss things I'm already ashamed of. Really easy to complete. Great at keeping me up to date. Reviewed on: 1st May 2024

It was the best thing I have done financially to con...

It was the best thing I have done financially to contact stepchange as I am now in a strong financial position. Reviewed on: 1st May 2024

Very helpful , understanding the situation, reassur...

Very helpful , understanding the situation, reassuring Reviewed on: 1st May 2024

Very friendly people, never feel like I am been judg...

Very friendly people, never feel like I am been judged, I am stress free from my debt. Reviewed on: 1st May 2024

They helped us from struggling finances to attaining...

They helped us from struggling finances to attaining a life worth living. Reviewed on: 1st May 2024

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