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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18597 reviews)

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4.92

Based on 18,597 reviews, last reviewed 10th Jun 2026

186300% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It has been so easy to get everything set uo It has been so easy to get everything set uo Reviewed on: 10th June 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18597)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful people you deal with and they are very...

Very helpful people you deal with and they are very understanding Reviewed on: 15th May 2024

Found stepchange to be a life saver organisation.

Found stepchange to be a life saver organisation.got me out of a very dark point in my life. Reviewed on: 15th May 2024

Thanks SC

At a real stressful time of my life, Step change stepped in and put me at ease. 1 year into my DMP, I feel in control and can't thank SC enough for the support. Everything done online, it was simple and I wish I reached out sooner. Reviewed on: 15th May 2024

Excellent service!!! Second to none.

I've been with stepchange for a few years now and I'd be lost without them. They offer fantastic support and help take a lot of stress off my finances helping me to stick to a manageable budget. They offer a lot of tools and support in your own debt management account and are also available over the phone to support with any concerns you might have. Reviewed on: 15th May 2024

Speedy service

Everything I needed to get sorted out was done in less than a month Reviewed on: 15th May 2024

Step change could change your life for better

Every phone call I have made has been answered politely and compassionately. Explanations have been detailed and straightforward Reviewed on: 15th May 2024

When I found courage to call stepchange as was reall...

When I found courage to call stepchange as was really anxious and depressed about my situation and to call them thinking I could be told off! I was so far from the truth as they were really sympathetic and kind to me especially as I was in floods of tears and without the help I recieved I really don’t know if I would b here doing this review! Have had great help an feel so grateful to everyone Iv spoken to about my situation! Thanku to all at stepchange xx Reviewed on: 15th May 2024

Very good service.

Very good service. Very helpful when you need advice. Reviewed on: 15th May 2024

Life changing. Outstanding service.

Life changing. Don't hesitate to contact them. The sooner, the better. From the first contact, you deal with competent, professional, understanding people. Nobody is judging you at any moment. Their only task is to help you. To help you the best and most convenient way. Reviewed on: 15th May 2024

Helpful and understanding.

Helpful and understanding. Great advice on planning a way forward Reviewed on: 15th May 2024

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