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StepChange: Debt advice reviews

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4.95
Based on 16,642 reviews, last reviewed 11th May 2026
92700% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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Latest highest rating:

5

20 years in Stepchange I have been with Step change for 20 years and in all that time they have looked after me Reviewed on: 11th May 2026
steve G's avatar
steve G

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16642)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

5
It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024
d parry's avatar
d parry

the best of the best

5
Great people with clear step by step action on how to best resolve your situation. Always go the extra mile and can accommodate for any life inconveniences / curves balls Reviewed on: 1st May 2024
jaysebastianpino@gmail.com's avatar
[email protected]

Before I contacted Step Change I didn’t know where t...

5
Before I contacted Step Change I didn’t know where to turn for help. I was constantly worried and stressed about money. When I had paid my bills I had nothing left to live on so then had to borrow more money to survive the month till the next pay day. Due to COVID all my overtime was stopped leaving me with even less wages to pay my bills. I spoke to a friend who suggested I contact Step Change and I’m so glad I did as it was the best thing I could have done. Now my debts are still getting paid but I have money to live on.A massive thanks to them for helping me to get out of my financial difficulties. Reviewed on: 1st May 2024
Michelle R's avatar
Michelle R

Stepchange have helped me get back on track with my...

5
Stepchange have helped me get back on track with my outstanding debts. Reviewed on: 1st May 2024
Lisa Gledhill's avatar
Lisa Gledhill

Simply the best

5
They are simply so good friendly very knowledgeable nothings too much trouble always adding yiu . Yiu are not alone with stepchange Reviewed on: 1st May 2024
john's avatar
john

The way I have been advised on my case was excellent.

5
The way I have been advised on my case was excellent. Reviewed on: 1st May 2024
John s's avatar
John s

StepChange, changed my life, I was in a dark place b...

5
StepChange, changed my life, I was in a dark place before I contacted them. They was kind and caring and there help and advise changed my life for the better they should me how to budget my income better and pay off my debts without the terrible stress I was under before I contacted them Reviewed on: 1st May 2024
Jackiecav60@'s avatar
Jackiecav60@

The care, attention to detail and encouraging suppor...

5
The care, attention to detail and encouraging support I have received from StepChange has allowed me to increase my confidence in money management. As a result, debt management has made me deal with my issues in a stress free way. I do not know what I would have done, had it not be for this incredible organisation and the staff team. Reviewed on: 1st May 2024
James Brookes 's avatar
James Brookes

I have been using Stepchange for a while now and the...

5
I have been using Stepchange for a while now and they have helped me a lot. They took over my debts and negotiated a payment which was much reasonable for me to pay my creditors. The staff i spoke to was most helpful. He gave me peace and calmed my nerves. Reviewed on: 1st May 2024
Naomi A's avatar
Naomi A

Great service

5
Easy to set up and the customer service colleagues are very helpful Reviewed on: 1st May 2024
von k's avatar
von k

Great service

5
Very understanding staff no judgement at all such a weight off my shoulders . Helped me choose the correct plan for me and once reviewed my circumstances had changed so the plan was rearranged by a really helpful member of staff . Excellent communication from the start . Also review regularly and tools to keep you on track and lots of information which is Very helpful Reviewed on: 1st May 2024
Christine Brogden's avatar
Christine Brogden

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