Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16717 reviews)

View other StepChange products

4.95

Based on 16,717 reviews, last reviewed 13th May 2026

96300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Really helpful friendly team professionally delt wit... Really helpful friendly team professionally delt with my issues. Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16717)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Step change have changed my life for the better.

Step change have changed my life for the better. I now make affordable payments with no interest added. If it wasn't for step change I would have probably not been around much longer. I owe them my life. I have learnt my lesson and looking forward to a debt free life. Reviewed on: 1st May 2024

I thought there was no light at the end of the tunne...

I thought there was no light at the end of the tunnel until I phoned Stepchange. I received empathy from my first call the adviser reassured me that that light would start to appear even though it was very dim at first. After setting up my payment plan I started my journey .Stepchange supported me with every step.Now I am debt free and cannot thank Stepchange enough.I would encourage everyone with a debt problem not to ignore it and contact Stepchange where you will never be judged and always treated with respect and professionalism. Reviewed on: 1st May 2024

Excellent friendly service.

Excellent friendly service. Reduces stress levels knowing I’m being supported Reviewed on: 1st May 2024

a very swift and professional service helped me out...

a very swift and professional service helped me out no end thanks step change Reviewed on: 1st May 2024

Very professional & helpful service

Very professional advice given and managed to relive high amount of stress have also recommended to friends and family who have encoutered debt problems Reviewed on: 1st May 2024

Very professional service!

I was expecting it to be a difficult process but the customer service representative made it very easy and comfortable discussing such personal matters. I am grateful and would highly recommend their services. Reviewed on: 1st May 2024

Very professional & Helpful.

Very professional & Helpful. Wish we had contacted them sooner Reviewed on: 1st May 2024

Excellent service very helpful and informative and k...

Excellent service very helpful and informative and knowledgeable,reduced my debt massively helping me to pay my bills back when I needed them Reviewed on: 1st May 2024

Very straightforward helpful and peace of mind

Very straightforward helpful and peace of mind Reviewed on: 1st May 2024

Very helpful and supportive, and understanding

Very helpful and supportive, and understanding Reviewed on: 1st May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.90 from 7 reviews
Debt Solutions
from Debt Movement 4.11 from 18 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub