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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16671 reviews)

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4.95

Based on 16,671 reviews, last reviewed 12th May 2026

94100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service very knowledgeable person... Excellent customer service very knowledgeable personnel and extremely helpful Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

StepChange honestly changed my life.

StepChange honestly changed my life. I was in a very low place when I contacted them (after being highly recommended by a friend), and I'm so grateful for their support. I've been managing my debt with StepChange for over three years and I can now see the light at the end of the tunnel. I will be debt free in 12 months with so much thanks to StepChange. Reviewed on: 1st May 2024

Very pleased with Stepchange and how they have helpe...

Very pleased with Stepchange and how they have helped me to deal with my debt issues. Easy to complete any issues that might arise on line Reviewed on: 1st May 2024

In my depth of doom, they helped me

In my depth of doom, they helped me Reviewed on: 1st May 2024

They have been amazing

They have been amazing and it’s taken a huge stress off my shoulders. Reviewed on: 1st May 2024

No judgement - just help

They did not judge or make me feel like I was a stupid person for getting into debt - they just sorted out a plan for me. I cannot believe how easy they made it, just wish I had contacted them earlier! Reviewed on: 1st May 2024

Returned a QoL for the whole family

My circumstances changed dramatically leaving me in a position where debt was running away from me and my mail, post box and phone was inundated by creditors. Stepchange was a life changer, I wasn’t scrabbling to try to get payments made or losing sleep anymore. I got to engage in positive life experiences rather than having them pass by obscured by worry or doubt. I can’t thank them enough. Reviewed on: 1st May 2024

Good service and I got my life back step by step fro...

Good service and I got my life back step by step from stepchange Reviewed on: 1st May 2024

Step change have taken the hassle away from lenders...

Step change have taken the hassle away from lenders and allowed me to concentrate on reducing my debt Reviewed on: 1st May 2024

All I can say they are the most fantastic and caring...

All I can say they are the most fantastic and caring people I’ve had dealt with, they listen and don’t judge. I think StepChange should be congratulated. From me to StepChange thank you Reviewed on: 1st May 2024

From unmanagabel debt to a working debt management plan

I found myself in pretty severe financial difficulties about six months after the Pandemic Lockdown finished with reduced work and difficulty in finding other options to replace lost income. I contacted my bank and they directed me to StepChange. It was a tentative first contact that quickly became easier as I was listened to, was given sound advice and eventually had an agreed DMP (Debt Management Plan) put into place. Ever since money management has become easier but most of all thanks to an outstanding professional sevice from StepChange, I have left behind worrying myself sick trying to cope with everything financial on my own i am now able to function. Reviewed on: 1st May 2024

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