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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18600 reviews)

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4.92

Based on 18,600 reviews, last reviewed 10th Jun 2026

186400% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

An amount was set that i could afford my debts and t... An amount was set that i could afford my debts and the interest stopped so everything I osid came off the debt. Took a while to clear but gave me peac... Read more Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18600)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I feel more relax not thinking about all the debts a...

I feel more relax not thinking about all the debts and where to get the money to pay all my debts. I can sleep now and eat properly .and advice some of my friends to just spend what really substantial not to over spend . Dont buy expensive things just enough whatever you have earned. Reviewed on: 15th May 2024

StepChange helped me in my life when I needed it.

StepChange helped me in my life when I needed it. They made the whole process very easy to understand and help me if I have any issues. The customer service is excellent, the staff are very kind and give the best advice for your issue. Without StepChange I would have lost a lot in my life but due to them I'm on the road to financial recovery and have managed to keep my life on track. If you need financial help then I highly recommend you give them a call, there's nothing to lose! Reviewed on: 15th May 2024

Great company who listen and act for you

They listen and act in your best interests, treating you like a human being and not a number. Highly recommend this company. Reviewed on: 15th May 2024

Lifeline..

StrepChange has helped me immensely in every way, I’d never heard about them until I had financial problems,, Thankyou for being SO supportive Reviewed on: 15th May 2024

Good for helping me out , staff on phone very helpfu...

Good for helping me out , staff on phone very helpful even though it takes ages to get through on phone . Government needs to drop cost of living drastically so people didn't get in a mess Reviewed on: 15th May 2024

Stepchange have helped me massively finding the righ...

Stepchange have helped me massively finding the right solution for my circumstances. I can not thank them enough. Reviewed on: 15th May 2024

Great Work

They were very understanding and helped alleviate the pressure immediately. Reviewed on: 15th May 2024

I have found Stepchange to be very easy to work with.

I have found Stepchange to be very easy to work with. The staff are all so helpful, friendly and not at all judgmental. The stress of money worries is all consuming and a charity like this gives you chance to sort your money worries and be able to sleep peacefully at night! Reviewed on: 15th May 2024

Made my life easier during and after covid 19.

Made my life easier during and after covid 19. Reviewed on: 15th May 2024

Peace of mind

The team helped me take control of my finances and gave me peace of mind and the first good nights sleep I had in a long time Reviewed on: 15th May 2024

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