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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18600 reviews)

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4.92

Based on 18,600 reviews, last reviewed 10th Jun 2026

186400% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

An amount was set that i could afford my debts and t... An amount was set that i could afford my debts and the interest stopped so everything I osid came off the debt. Took a while to clear but gave me peac... Read more Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18600)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Amazing support and actual debt management company

They are very helpful and supportive. Helped me to stop worrying about my debt and it building up. I am now a year in and doing well and no missed payments. No judgement and actually paying debt off rather than being ripped off by a company just scamming my money. I was scared at first but now not in the hole i once was. Reviewed on: 15th May 2024

Great help from start to finish, would recommend 100...

Great help from start to finish, would recommend 100%, if you need help with debt don’t hesitate to contact them & it’s free Reviewed on: 15th May 2024

Great service .

Non judgment, very helpful, very quick to sort problems Reviewed on: 15th May 2024

Agents are always understanding,helpful and kind

Agents are always understanding,helpful and kind , sympathetic to your situation. They listen intently to come up with the right solution for you . They take their time and consider your circumstances with empathy and caring Reviewed on: 15th May 2024

Stepchange changed my life

Every staff member has been Incredibly helpful and full of knowledge from the very start, I was so nervous to start the process and put it off for too long. Once I started I was relieved to find friendly people who were eager to help in any way they could, I've not spoke to a single individual who hasn't gone above and beyond to make sure I had the right plan to suit my needs. They have always made themselves available for advice and guidance when the situation arose for a change to a plan or even a whole new plan, I wish I had started the process sooner with Stepchange. Reviewed on: 15th May 2024

All call handlers were very helpful, knowledgeable a...

All call handlers were very helpful, knowledgeable and most important to.me. ...they listened Reviewed on: 15th May 2024

Professional.

Professional. Non judgemental. Friendly and helpful Reviewed on: 15th May 2024

They were very understanding and knowledgable during...

They were very understanding and knowledgable during a very stressful time and helped me make the right decision for my circumstances. Would highly recommend them, you are not alone! Reviewed on: 15th May 2024

StepChange are incredibly supportive.

When experiencing financial problems through no fault of our own StepChange were and continue to be of immense support. They were particularly helpful when my husband passed away last year. Reviewed on: 15th May 2024

Helps future pksns

Takes away so much worries gives you some relief helps you move forward Reviewed on: 15th May 2024

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